Application Support Technician

Help Desk Technician

The Arkansas Department of Public Safety IT is looking to fill positions that will be a part of the Applications Support Team providing support, technical assistance, and advice to end users for hardware and software.

MOVE is the software suite/platform used to access the eCrash system. The purpose of eCrash is to report all the facts and circumstances of the motor vehicle crash accurately, consistently, and thoroughly.

Role and Responsibilities:

• Receive phone calls that come into our Applications Support Team.
• This position will be the point of contact for tier level 1 support and users who are having a problem with the MOVE Software and escalates issues as necessary.
• Good Windows Troubleshooting skills to include hardware and software knowledge are helpful as well.
• The chosen candidate will escalate issues to the MOVE team and/or vendor and communicate with programmers to advise of software errors and recommend changes.
• Write or revise user-training manuals and procedures.
• The candidate will be expected to assist in testing software changes to evaluate ease of use and weather product will aid user in performing work.
• The candidate may assist with training users on software via a virtual classroom setting.
• The chosen candidate will need to be knowledgeable of Windows-based systems and troubleshooting.
• The position will work in the Arkansas Department of Public Safety IT which is furnished with all the necessary tools and equipment needed to perform the required tasks.
• The chosen candidate will be expected to perform with the highest degree of professional competence, as it relates to quality of work, product knowledge, and customer service.