Director, Summer Street Apartments

Description

Position: Director, Summer Street

Reports to: Chief Operating Officer

Crossroads Rhode Island is seeking an experienced, hands-on leader to serve as Director of Summer Street Apartments, our 176-unit Permanent Supportive Housing community serving adults who have experienced homelessness.

The Director is the on-site leader and plays a critical role in ensuring that Summer Street is a safe, well-maintained, financially sound, compliant, and welcoming community. This is a highly visible, property-based position for someone who enjoys being actively engaged with residents, staff, and the day-to-day operation of a complex residential community.

Duties and Responsibilities

• Lead day-to-day operations with a visible, hands-on presence throughout the building.
• Build relationships with residents and respond directly to resident concerns, complex situations, emergencies, and community needs.
• Oversee leasing and occupancy, including applications, certifications, recertifications, move-ins, move-outs, unit turnover, and occupancy performance.
• Partner with Facilities to ensure the building is safe, clean, well-maintained, and responsive to resident and operational needs.
• Support compliance with LIHTC, HUD, RAD, PBV, VASH, Section 811, Fair Housing, and other applicable requirements.
• Manage financial performance in partnership with Finance and senior leadership, including rent collection, subsidy payments, expenses, budgeting, and financial performance.
• Supervise, coach, and develop staff, ensuring strong communication, accountability, staffing coverage, and teamwork across shifts.
• Coordinate across departments including Housing, Supportive Services, Facilities, Compliance, Finance, Human Resources, and other Crossroads teams.
• Develop external partnerships with service providers, government agencies, funders, investors, community organizations, and other stakeholders.
• Support safety, risk management, emergency response, and continuous improvement efforts.
• Help advance Crossroads’ mission, strategic priorities, and values of Safety, Respect, and Effectiveness.
• Other duties as assigned.

Requirements

Education and Experience:

• Bachelor’s degree in business administration, public administration, social work, property management, or a related field; Master’s preferred.
• Seven or more years of progressively responsible leadership experience in affordable housing, permanent supportive housing, homeless services, healthcare, property management, or a related field.

Knowledge, Skills and Abilities:

• Experience managing complex day-to-day operations and multidisciplinary teams.
• Experience with HUD and affordable housing programs, including LIHTC and affordable housing compliance.
• Experience working in Permanent Supportive Housing and/or Housing First environments.
• LIHTC certification or ability to obtain certification within six months.
• Strong communication, relationship-building, problem-solving, decision-making, and conflict-resolution skills.
• Ability to respond calmly and effectively to emergencies, crises, and competing priorities.
• Demonstrated commitment to resident-centered service and Crossroads’ values of Safety, Respect, and Effectiveness.

Equal Opportunity Employer
Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Recovery Friendly Workplace
Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor’s Recovery Friendly Workplace Initiative.