Traksys Support Engineer

Role : Traksys Support Engineer

Duration : Long Term Contact

Location : Richmond, VA Hybrid

Role Overview

The MES Support Engineer is responsible for supporting, maintaining, troubleshooting, and enhancing Manufacturing Execution System (MES) solutions used in manufacturing environments. This role is ideal for candidates with strong shop-floor manufacturing and MES experience who may not have prior TrakSYS experience but possess the technical and functional skills required to quickly learn and support the TrakSYS platform.

The engineer will work closely with business users, manufacturing operations teams, ERP/WMS teams, infrastructure teams, and vendors to ensure stable MES operations and continuous improvement of manufacturing systems.

Key Roles & Responsibilities

· Provide Level 1 and Level 2 support for MES applications and manufacturing systems.

· Monitor MES application performance and ensure system availability and reliability.

· Investigate production support issues and perform root cause analysis.

· Coordinate issue resolution with Development, ERP, WMS, Infrastructure, Network, and Business teams.

· Analyze SQL Server databases, query data, and resolve data-related discrepancies.

· Troubleshoot MES integrations with ERP systems (SAP), WMS applications (Blue Yonder or similar), PLCs, OPC servers, and shop-floor equipment.

· Support MES configuration changes, workflows, business rules, interfaces, and system enhancements.

· Manage incidents, service requests, and problem tickets using tools such as ServiceNow.

· Maintain technical documentation, support procedures, knowledge base articles, and change records.

· Track SLAs, KPIs, recurring issues, and recommend continuous improvement opportunities.

· Support application deployments, upgrades, maintenance activities, and system validation.

· Collaborate with manufacturing teams to understand production processes and improve system effectiveness.

· Learn and develop expertise in the TrakSYS MES platform to support future project and operational requirements.

Required Skills & Qualifications

· 6–10+ years of experience in manufacturing, shop-floor systems, digital manufacturing, or MES environments, preferably within Consumer Products/CPG manufacturing.

· Hands-on experience with one or more MES platforms such as:

o Siemens Opcenter/Camstar

o Rockwell FactoryTalk ProductionCentre

o Apriso

o PAS-X

o Syncade

o Ignition

o AVEVA MES

o SAP MII/ME

o Tulip

o Any comparable MES platform

· Strong Microsoft SQL Server experience, including:

o SQL Queries

o Stored Procedures

o Data Analysis and Troubleshooting

Strong development experience using:

o C#

o .NET Framework/.NET Core

o Web Technologies (JavaScript, HTML, CSS)

· Good understanding of manufacturing processes, production operations, and shop-floor workflows.

· Experience supporting integrations between MES, ERP, WMS, PLCs, historians, and other manufacturing systems.

· Knowledge of Windows Server, IIS, networking fundamentals, and application support.

· Experience working with ticketing and incident management tools such as ServiceNow.

· Strong analytical, troubleshooting, and problem-solving skills.

· Excellent verbal and written communication skills.

Preferred Qualifications

· Experience working in Consumer Products, Food & Beverage, Pharmaceuticals, Life Sciences, or other process/discrete manufacturing industries.

· Exposure to OPC, Kepware/KepServer, SCADA, PLC communications, and Industrial IoT systems.

· Prior experience with TrakSYS MES is a plus but not mandatory.

· Experience supporting global manufacturing operations and production support teams.

Critical Requirement

Candidates are not required to have prior TrakSYS experience. However, they must possess:

· Strong hands-on MES implementation or support experience.

· Significant shop-floor manufacturing exposure.

· Strong SQL and .NET/C# technical skills.

· Ability and willingness to quickly learn the TrakSYS MES platform.

· Capability to independently support manufacturing operations after onboarding and training.

This role is best suited for experienced MES professionals who have worked with other MES platforms and can quickly adapt to the TrakSYS ecosystem while supporting critical manufacturing operations.