Office Assistant

Job Description

Job Description

Windward Communities (WC) has an expansive portfolio of manufactured home communities across the country. Currently WC has communities with over 8,000 sites and is positioned to grow in the future. Each community is tailored to the local area with features such as a community clubhouse, swimming pool, playground, dog park, picnic area, and walking trail.  We are dedicated to providing a safe, affordable place for families to call home. Check us out at

The Office Assistant is responsible for providing administrative and clerical support to the Community General Manager/Community Manager. This position will assist with customer and ongoing resident relations and communications and will support other community events.

Full-time position in the Sales Office; Monday -  Friday 8:30am - 5pm

Hourly Rate $16 -$17 per hour

Duties and Responsibilities

• Assists the CGM/Sales Manager in day-to-day sales operations of the community. 
• Create an exceptional first impression of the community by warmly greeting all prospects immediately upon entering the sales office. Always provides top-notch customer service.
• Inspect/ensure sales office and inventory homes are in excellent, show condition daily. Identify curb appeal and community environment/aesthetics weaknesses and opportunities. 
• Ensure that leads in Sales Force are responded to by phone call and email in a timely manner, if the CGM/Sales Manager cannot get to them.
• Create and maintain online home listings by managing and updating inventory, including pricing, pictures and descriptions, as provided by the CGM/Sales Manager, on a regular basis. 
• Ensure that all marketing materials and supplies in the sales office and inventory homes are fully stocked and professional displayed.
• Confirm that all signage and flags throughout the community are properly and professionally displayed.
• Learn and provide accurate information to prospects, as directed by the CGM/Sales Manager. Information may include pricing, special offers, inventory, and other pertinent details to encourage prospects to book a tour and ultimately, choose our community. Comfortably ask the prospect predetermined discovery questions and document the replies for the CGM/Sales Manager. 
• Assist maintaining frequent and scheduled follow-up with sales leads.
• Performs administrative duties including but not limited to email correspondence with prospective residents, answering and returning phone calls, and ensuring office organization and supply needs are maintained.
• Occasional trips to the post office for priority mailings or to the store for supplies.
• Assist with planning and participate in any marketing or community events. 
• Performs other duties as assigned by CGM/Sales Manager

Qualifications

• High School Diploma or GED
• Strong organizational and time management skills
• Ability to communicate effectively and confidently with others though verbal, written and face-to-face settings
• Excellent customer service skills; able to connect with others and build relationships.
• Basic computer proficiency with the Microsoft Office Suite, including the ability to use email and internet. CRM software experience and knowledge of digital marketing & design a plus. Keen attention to photographic detail and composition. 
• A valid driver’s license, clean driving record, and automobile insurance.

Benefit of working for us based on eligibility 

• Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Parental Leave, Short-term & Long-term Disability
• Industry-leading PTO
• Paid Holidays
• 401k program; Including match
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Employee/Resident Referral Bonuses.

Working Conditions

This job operates in a professional office environment. This job routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and scanners. This job also requires being able to leave an office environment for inventory home inspections, set up marketing materials/flags/signs, community curb appeal monitoring and occasional office errands. 

We are an Equal Employment Opportunity Employer M/F/D/V. We are committed to equal employment opportunity to all qualified persons, without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status, as established by Federal or State laws.

We comply with the Americans with Disabilities Act (ADA), to provide reasonable accommodations for persons with disabilities. 

We are a Drug-Free/Smoke-Free Workplace.