Default and Specialized Services Auditor

Default and Specialized Services Auditor Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary : The Default and Specialized Services Auditor is responsible for ensuring the accuracy, integrity, and regulatory compliance of Default Services operations through comprehensive audit and quality control practices. This role involves conducting daily audits of loan documentation and recorded phone calls, assessing the performance of Quality Control Auditors, and delivering constructive feedback to enhance operational effectiveness. The Auditor will identify trends and training opportunities, support responses to external audits, and contribute to vendor oversight by developing and maintaining performance scorecards. This position plays a critical role in safeguarding compliance with internal policies and industry regulations, while promoting continuous improvement across Default Services functions. Oversee daily default workflows to ensure timely, accurate, and compliant processing. Manage the generation and exception reporting of Right to Cure (RTC), Application of Proceeds (AOP), and Notice of Intent (NOI) letters. Monitor agent productivity and queue management to optimize performance and service levels. Investigate and resolve escalated issues related to repossession, claims, and title discrepancies. Collaborate effectively with internal departments such as Collections and Customer Service, as well as external partners (e.g., Allied Solutions). Ensure proper documentation and system coding for accounts in bankruptcy and default status. Support internal and external audits by providing accurate reporting and documentation to ensure regulatory and operational compliance. Perform other duties as assigned to support departmental and organizational objectives. Qualifications and Competencies Required : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Minimum of 3 years of relevant experience in auto finance or a related field. Strong understanding of industry regulations, compliance standards, and operational best practices. Exceptional attention to detail and advanced analytical skills. Effective verbal and written communication skills, with the ability to collaborate across teams and with external partners. Proven ability to work independently while contributing to a team‑oriented environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Familiarity with data reporting and analysis tools such as SQL, Tableau, R, Python, or SAS. Education : High School Diploma / GED Additional Requirements : Overtime required – required on an as needed basis. Travel 0-10% – as required on an as needed basis. Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX Qualifications Preferred : Bachelor’s Degree is preferred An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position. Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Work Schedule : This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time. Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons. #J-18808-Ljbffr Stellantis Financial Services US