Operations Support Specialist I

Operations Support Specialist I

This is a Stanford Blood Center job. Under the direct supervision of Donor Services (DS) Operations Support (OS) Supervisor, the Operations Support Specialist I is responsible for the daily administrative tasks within the OS department, as well as assisting other Support Specialists with projects as requested.

Locations Stanford Blood Center

What you will do:

• Maintains and distributes controlled documents to mobile and center locations. Maintains an inventory of controlled documents, labels and tags, fulfill orders to and from multiple locations to ensure each location using preprinted materials are using the most current version of each document.
• Maintains Donor Services Critical Supply Verification process by checking in supplies and verifying shipment number, lot number and expiration dates match what was logged by materials management. Verifies package inserts for updates or revision changes and obtain certificates from manufacturers for products that require them.
• Orders and maintains office supplies and equipment for donor services. Maintains par levels for all office supplies and distribute them to locations when needed. Obtains special requested supplies and equipment for donor services by obtaining quotes from vendors and working with purchasing to ensure orders arrive quickly and on time to meet the varying needs of the donor services team.
• Conducts preventative maintenance (PM) and equipment repair tasks for donor services. Performs PM tasks on various equipment within donor services, reach out to vendors and coordinate PM's for more complicated equipment. Handles problem equipment requests from team members by diagnosing equipment and performing repairs on equipment when able or sending equipment out to vendors for more complicated repairs.
• Prepares bag and kit reporting for donor services by taking incoming problem bag and kit reports from donor services team members and completing vendor requirements to report any defective products to the vendor and our quality and regulatory affairs (QRA) team.
• Maintain supply and equipment records for the OS department both in paper form when necessary and in digital form by entering information into a software system. Maintains the most current version of package inserts and certificates and obtain digital copies when possible. Recalls records from offsite storage when necessary.
• Assists other Operations Support Specialists with projects and tasks as assigned. Travel to other locations to assist with validations and verifications. May need to travel to multiple locations in one day. May be required to travel without prolonged notice to monitor temperature control, diagnose equipment failure or retrieve time sensitive critical supplies.
• Comply with governmental regulations and Stanford Health Care and Blood Center policies regarding health and safety. Observe and support good health and safety practices.
• Strictly observe privacy and security related policies, procedures and practices to preserve the integrity and confidentiality of medical and other sensitive information pertaining to donors, patients, research subjects, and employees. Act as a responsible information steward and treats information as sensitive and confidential in accordance with federal and state laws and with professional ethics, accreditation standards and legal requirements. Do not disclose protected health information inappropriately.
• May be required to enter areas where other individuals work with human blood; potential may exist for unanticipated exposure to bloodborne pathogens by splash or spill.

Education Qualifications:

• High School Diploma or GED Required

Required Knowledge, Skills and Abilities:

• Knowledge of general practices, program, and/or administrative specialty.
• Knowledge of and proficiency in the use of Microsoft Office Suite applications and standard office equipment.
• Knowledge of English grammar, spelling, and punctuation.
• Familiarity and understanding of project management principles and practices.
• Ability to take initiative and independently plan, organize, coordinate, and perform work and projects in various situations where numerous and diverse demands are involved.
• Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit, and/or administrative specialty.
• Ability to make independent decisions and exercise sound judgment.
• Ability to compile, write, and present reports related to program or administrative specialty.
• Ability to communicate effectively, using C-I-CARE, both orally and in writing.
• Ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit.

Licenses and Certifications:

• CADL - California Drivers License - Valid And In State required Upon Hire

Physical Demands and Work Conditions Physical Demands:

• Frequent Sitting.
• Frequent Walking.
• Occasional Standing.
• Seldom Bending.
• Seldom Squatting.
• Seldom Climbing.
• Seldom Kneeling.
• Seldom Crawling.
• Frequent Hand Use.
• Frequent Repetitive Motion Hand Use.
• Frequent Grasping.
• Frequent Fine Manipulation.
• Occasional Pushing and Pulling.
• Occasional Reaching (above shoulder level).

Lifting:

• lifting of 0 - 10 lbs. 0 to 0 in height
• Occasional lifting of 11 - 20 lbs. 1 to 4 in height
• lifting of 21 - 30 lbs. 0 to 0 in height
• lifting of 31 - 40 lbs. 0 to 0 in height
• lifting of 40+ lbs. 0 to 0 in height

Carrying:

• lifting of 0 - 10 lbs. 0 to 0 in height
• Occasional lifting of 11 - 20 lbs. 1 to 30 in height
• lifting of 21 - 30 lbs. 0 to 0 in height
• lifting of 31 - 40 lbs. 0 to 0 in height
• lifting of 40+ lbs. 0 to 0 in height

Working Environment:

• Seldom Driving cars, trucks, forklifts and other equipment.
• Frequent Working around equipment and machinery.
• Seldom Walking on uneven ground.
• Seldom Exposure to excessive noise.
• Seldom Exposure to extremes in temperature, humidity or wetness.
• Seldom Exposure to dust, gas, fumes or chemicals.
• Seldom Working at heights.
• Seldom Working with biohazards such as blood borne pathogens, hospital waste, etc..

Blood Borne Pathogens:

• Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks

These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are