Call Center Operations Manager in Jackson
Energy Jobline ZR
Job Description Job Summary We are seeking an energetic and dynamic Call Center Manager to lead our customer service team with enthusiasm and precision. In this pivotal role, you will oversee daily operations of the call center, ensuring exceptional service delivery, optimizing team performance, and driving customer satisfaction. Your leadership will inspire a high-performing environment where communication, problem-solving, and sales excellence thrive. If you are passionate about managing teams, enhancing customer experiences, and implementing innovative solutions, this opportunity is perfect for you! LOCATION: ONSITE in Meridian, MS Responsibilities Lead and motivate a diverse team of customer service representatives to achieve operational excellence and meet performance targets Develop and implement strategies to improve call quality, reduce wait times, and increase customer satisfaction scores Manage scheduling, staffing levels, and resource allocation to ensure optimal coverage during peak periods Monitor key performance indicators (KPIs) such as call handling time, resolution rate, and customer feedback to drive continuous improvement Conduct regular coaching sessions, performance reviews, and training programs to foster professional growth Collaborate with cross-functional teams on projects related to process improvements, technology upgrades, and customer engagement initiatives Handle escalated customer issues with professionalism and effective negotiation skills to ensure positive outcomes Analyze operational data to identify trends, opportunities for efficiency gains, and areas requiring attention Skills Proven experience in supervising or managing a call center or customer service team with a focus on leadership and management skills Strong project management abilities to coordinate multiple initiatives simultaneously Multilingual capabilities are highly desirable to serve diverse customer bases effectively Excellent communication skills in English; additional are a plus Demonstrated ability in analyzing data and making data-driven decisions for process enhancements Exceptional customer service combined with negotiation skills for conflict resolution Sales acumen to identify upselling opportunities and promote products or services effectively Join us as a Call Center Manager and become a vital part of a vibrant team dedicated to delivering outstanding customer experiences! We value energetic leadership that fosters growth, innovation, and success at every level. #J-18808-Ljbffr
$132k
...Compliance / Risk / Quality Assurance Job Level: Manager/Principal Business Unit: Electric... ...; Hinkley; Hollister; Holt; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln... ...and investigations, overseeing Electric Operations and Power Generation CAP, and validating...SuggestedWork experience placementWork at officeRemote workFlexible hours- A leading recruitment organization in California is looking for an Airport Operations Officer to manage airport safety and customer interactions. The ideal candidate will answer inquiries, ensure FAA compliance, and track records of incidents. A high school diploma is...SuggestedShift work
- Positive Behavior Supports Corp. is seeking Program Managers in Sutter Creek, CA, to lead and coordinate high-quality Applied Behavior Analysis services. You will oversee program implementation and ensure compliance with regulatory standards while supporting your team'...SuggestedFlexible hours
- ...A leading gaming and hospitality company in California is seeking an experienced Restaurant Manager to oversee daily operations at Louie Oliver’s. This role focuses on ensuring exceptional guest experiences, managing staffing, and maintaining high standards in food quality...Suggested
- Big Brand Tire & Service in Jackson, California, is seeking an experienced Automotive Service Manager to lead its service team. This role involves training and motivating technicians and advisors while ensuring outstanding customer service and achieving sales goals. The...Suggested
- ...Overview Automotive Service Manager We\'re a results-focused, performance-driven team that knows how to deliver. Every role here plays... ...sales & service targets Partner with Store Manager on daily operations, scheduling, and compliance Keep the shop efficient, safe, and...Hourly pay
Big Brand Tire
Jackson, CA4 hours ago - American Tire Depot is seeking a dedicated Automotive Assistant Manager in Jackson, California. The role involves overseeing daily operations, providing excellent customer service, and leading a team in a fast-paced environment. The ideal candidate will have 1-3 years of...
$16 - $17 per hour
J. Wagner GmbH in Plymouth, California is seeking temporary summer support for their operations team. Duties will involve assembly and warehousing work from June through September, offering an hourly wage of $16-17. The ideal candidate should have a high school diploma...Hourly payTemporary workSummer work- ...and well run lab service area. Job Description Represents administration, directs facility operations, and supervises personnel in all departments when leadership/management staff is not present in the facility. Serves as administrative liaison to all hospital departments...Permanent employmentTemporary workImmediate start
$22.5 per hour
...Facilities Manager Type of position: Full-time or part-time Wage: $22.50 per hour The Opportunity: The Facilities... ...belts Inspecting bulk CO2 and Coke tanks Managing operations and cleaning supplies Building upkeep Qualifications:...Hourly payFull timePart timeFlexible hoursNight shiftWeekend workMcDonald's
Jackson, CA4 days ago- Positive Behavior Supports Corp. is seeking Program Managers to oversee and coordinate high-quality Applied Behavior Analysis services in Ione, California. The ideal candidate will demonstrate strong clinical judgment and organizational leadership. This position also involves...Flexible hours
$18.5 per hour
...is looking for a Floral Supervisor for their store to oversee operations in the floral and indoor plant areas. The candidate should have... ...leadership, excellent customer service skills, and the ability to manage various retail operations. The schedule is variable, requiring...Hourly payFull timeWeekend work- ...Supervisor for a hospital located southeast of Sacramento, California. The role involves directing facility operations and supervising personnel in the absence of management staff. Candidates should possess a BSN, a valid RN license, and prior supervisory experience in a...
- American Tire Depot in California is searching for an Automotive Service Manager. In this role, you'll lead a dedicated service team to provide exceptional automotive services. With responsibilities that include training technicians, building customer relationships, and...
- Premise Health Inc. is seeking a Full Time Health Center Manager Nurse Practitioner in Jackson, CA to provide care to client employees and their dependents. Responsibilities include managing daily operations, overseeing staff hiring and training, and ensuring efficient...Full timeRelocation package
$151.2k - $189k
...BONUS Premise Health is proud to partner with Jackson Rancheria and is seeking a Full Time, Health Center Manager Nurse Practitioner to provide care to client employees... ...convenience. What You'll Do Manages daily operations, staff, and workflow to ensure efficient health...Full timeWork experience placementLocal areaRelocation package- Premise Health Inc. is seeking a Full Time Health Center Manager Nurse Practitioner to provide care at our Jackson, CA Health Center. This role requires management of daily operations, overseeing staff, and ensuring compliance with regulatory standards. Ideal candidates...Full timeRelocation package
- ...wastewater infrastructure projects that directly impact the community. The role requires strong civil engineering and construction management skills. Responsibilities include managing projects from design to completion, coordinating with various stakeholders, and...
- ...position involves planning, organizing, and supervising social service and employment staff. The ideal candidate will monitor case management tasks, train and mentor staff, and ensure the delivery of effective social services. A bachelor's degree in social work and...
$17.5 per hour
...responsibilities of the resort, working closely with the RV Resort Manager and other team members. Job Duties Greets and establishes... ...Assists with the preparation of marketing materials. Makes collection calls for site rental payments as directed; submits bad debt files to...Hourly payTemporary workWork at officeWoodlake Trails
Plymouth, CA14 hours ago$17.5 per hour
...responsibilities of the resort, working closely with the RV Resort Manager and other team members. Job Duties Greets and... ...with the preparation of marketing materials Make collection calls for site rental payments as directed; submit bad debt files to collections...Hourly payDaily paidTemporary workWork at officeSun Communities
Plymouth, CA3 days ago- Join a family-owned franchise that values teamwork and growth! As a General Manager, you will lead a dedicated team, ensuring exceptional customer service and operational excellence. This role offers a flexible schedule, competitive salary, and numerous opportunities for...Flexible hours
- A leading project management consultancy is seeking a senior leader to enhance the delivery of complex construction projects through project controls. This role requires solid expertise in managing cost, schedule, and risk, alongside strong leadership and communication...Flexible hours
- ...generally receive direction from a Program Manager or other management level classification.... ...may be required to work or supervise on-call Reviews and approves forms, applications... ..., rules, and regulations governing the operation of public social services agencies and the...Full timeFor contractorsLocal area
- ...construction. But in case you haven’t, we’re a high-end project management consultancy and tech developer with a focus on upgrading the... ...Check out our case stories.) Who are our clients? Major owners/operators and main contractors with project values between £1m and £1bn+...Permanent employmentFor contractorsCasual workWork at officeWork from homeFlexible hours
$70k - $80k
...a leading provider of construction equipment and rental services, committed to delivering top-tier service and operational excellence. As a Service Manager, you will be responsible for overseeing all aspects of service operations, including fleet maintenance, repair,...For contractorsWork at office- ...Service Specialist in Plymouth, California to support sales and customer service operations. You will lead the store team in providing excellent service, maintaining store operations, and managing shift responsibilities. The ideal candidate should have strong communication...Shift work
- ...seeking a dynamic and experiencedRestaurant Managerto lead daily operations atLouie Oliver’s, ensuring exceptional guest experiences and... ...high standards in food quality and sanitation, and managing labor and operational costs. About Harrah’s Northern California...Local areaFlexible hoursNight shift
$24.75 per hour
...Job Description Job Description Restaurant Manager of the Future Type of position: Full-time Wage: $24.75 per hour The... ...following McDonald’s policies and procedures, this role is vital to operations in the restaurant because you’ll learn to: Lead the...Hourly payFull timeTemporary workLocal areaFlexible hours- Milton CAT in Plymouth, California, is seeking a Service Manager to oversee service operations, including fleet maintenance and team leadership. The ideal candidate will have a strong mechanical background and excellent communication skills. This role emphasizes safety...
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