Concierge

JLL empowers you to shape a brighter way .


Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.


Responsibilities:

A Concierge is the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the Property. This position serves as the primary point of engagement for guests who are seeking information to plan their shopping and dining experience. This includes staying up to date on the latest details for and promoting upcoming in-centre and retailer events. The right candidate will have a passion for fashion, culture, food and wine, art, and music! The Concierge is encouraged to not only be an expert on the property, but also on the local cultural scene! This individual will demonstrate a passion for and understanding of providing service at a VIP level to include ensuring guest expectations are not only met, but exceeded, and each experience is memorable. A Concierge must be able to provide service in-person, over the phone, through email, online and digitally through a variety of social media outlets (Facebook, Twitter, Internet, and Apps).

Estimated total compensation for this position: $23.00 - $26.00 per hour

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Schedule: Rotating monthly

Monday - Friday 8:00 AM - 4:00 PM

Monday - Friday 9:00 AM - 5:00 PM

Specific Job Functions:

• Guest Services

o Take great pride in offering helpful, friendly service at all times

o Greets and assists all guests and property personnel in an efficient and courteous manner

o Defines, communicates, and maintains high standards of guest service at all times

o Provides a luxury lifestyle experience for all the property guests as they visit the Center or reach out via phone, email, or digital channels

o Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc.

o Informs and suggests opportunities to engage guests in center-wide retailers, events, theatre, spas and restaurants available at or around the property

o Performs services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Concierge Desk at the Center or light event planning

o Supports and promotes all property programs and events

o Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked

o Actively researches shopping, dining, experiential trends to ensure The property is able to provide guests with services both expected and unexpected

o Builds professional networks within the guest base and community to enhance knowledge and services currently being offered

o Responds to guests via phone, email, property website, Facebook, Twitter, and other social media outlets

o Corresponds with guests who require follow-up or solutions

o Participates in and successfully completes all training programs.

o Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and

literature are stocked at all times

o Tends to other administrative duties as assigned

Marketing Assistance

o Creates property marketing collateral which may include newsletters, signage, e-blasts, social media posts, etc.

o Develops strong working relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other area businesses

o Acts as a property ambassador within the Center and local community to promote The property's services, amenities and events

o Partners with the on-site property management team, including carrying out marketing and service initiatives and goals, including promotional and rewards programs for mall guests

Job Qualifications, Education and Experience:

o Bachelor's degree or equivalent work experience

o Two or more years of previous high-end retail, fine dining, or VIP hospitality

o Prior experience with luxury hotel, retail or restaurant "front of house" guest service required

o Previous community involvement or networking experience is preferred

o Passionate about providing exceptional service and interpersonal relationships

o Thinks creatively to resolve all customer concerns, and anticipate their interests in services,

amenities, programs & events while visiting the property

o Communication clearly, concisely, and effectively in verbal and written form

o Is a friendly and caring person

o Excellent problem-solving skills

o Has flexible working hours and a proven record of dependability and punctuality

o Able to complete multiple tasks while maintaining a pleasant and professional demeanor

o Appears polished and professional and consistently adhere to company dress code and grooming

guidelines

o Follows all policies and procedures set forth in JLL and client handbooks

o Possesses strong working knowledge of Microsoft Outlook, Facebook, Twitter, Internet, App based programs and Microsoft Office (required)

o Able to listen and react quickly to guests', tenants', and retailers' requests

o Able to prioritize tasks under pressure

o Able to work with varied personalities and temperaments

o Able to work as part of a team in a collaborative way

o Takes initiative, self-motivated

o Required to frequently sit, talk and hear

o Able to use a computer, iPad, cell phone, access Facebook, Twitter, and Apps frequently each day

o You'll have a proven track record of results as we'll expect you to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high-volume environment. Most importantly, you'll want to contribute to a diverse, supportive, and talented team

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

23.00 - 26.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -San Francisco, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
  
• Comprehensive Medical, Dental & Vision Care
  
• Paid parental leave at 100% of salary
  
  
• Paid Time Off and Company Holidays
  
• Early access to earned wages through Daily Pay
  

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.