Senior IT Solutions Architect

Senior IT Solutions Architect

Agiloft is seeking a highly motivated and experienced Senior IT Solutions Architect to lead the strategy and execution of all changes and developments within our Salesforce ecosystem. The Senior IT Solutions Architect would gather requirements, generate solutions, and implement changes in Salesforce or guide other team members in doing so. They would also be involved in designing and modifying flows of data between Salesforce and any of the many systems connected to it, which may include hands-on configuration in those systems or partnering with the admins of those other systems.

This role is critical in ensuring the optimal performance and evolution of our CRM, which includes Sales Cloud, CPQ, Service Cloud, Experience Cloud, and various integrated services. The Senior IT Solutions Architect will play a key role in steering the direction of our Salesforce instance, collaborating with stakeholders, and overseeing the work of Salesforce Administrators to meet business needs.

Job Responsibilities

• Team Leadership: Guide and mentor Salesforce Administrators, assigning tasks, providing direction, and fostering a collaborative environment.
• Development & Optimization: Lead the planning, execution, and optimization of Salesforce customizations, including custom objects, flows, reports, dashboards, and integrations. Oversee technical delivery from end-to-end in consultation with internal business partners and outside system integrators.
• Salesforce Administration: Handle day-to-day requests from users, including troubleshooting, configuring, and optimizing our Salesforce instance.
• Project Leadership: Take a leading role in any projects that impact Salesforce or data flows in Salesforce
• Continuous Improvement: Champion the adoption of Salesforce best practices, automation, and innovative solutions to enhance efficiency and user experience.
• Vendor Management: Manage relationships with external vendors and implementation partners, ensuring successful project delivery.
• Collaboration: Work with stakeholders across departments to gather requirements and deliver effective Salesforce solutions.
• Integration Support: Oversee and manage the interaction of Salesforce with integrated services (such as HubSpot, Crossbeam, Outreach, Responsive, Pendo, Workato, ZoomInfo, RingLead, etc.) to ensure seamless workflows.
• Leverage the use AI to improve efficiency, productivity, and value delivery, continuously evaluating where AI can enhance processes, workflows, and outcomes
• Other duties as assigned.

Required Qualifications

• 4–6 years Salesforce/enterprise systems experience
• Certified Salesforce Administrator
• Relevant Salesforce certifications
• Strong problem-solving skills and the ability to prioritize and manage multiple tasks.
• Precise attention to details to ensure data accuracy, system reliability and compliance with relevant standards and with stakeholder requirements
• Deep understanding of business processes
• Knowledge in project management to ensure simultaneous projects are maintained and results are delivered on time
• Excellent communication and stakeholder engagement skills, including the ability to convey complex technical information to non-technical stakeholders

Agiloft offers a comprehensive benefits package for US employees including but not limited to the following:

• Medical, dental, and vision insurance
• Short term and long-term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• 401(k) with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non- overtime eligible) position.
• Paid parental leave
• Voluntary benefits including pet insurance

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at View email address on click.appcast.io.

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.