Order Mgmt. Specialist, Project Business

Order Mgmt. Specialist, Project Business Rocklin, CA Why Work at SMA America SMA America believes in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems – all while pushing the boundaries of what’s possible in clean energy. We’re not just transforming power – we’re empowering people. We’ve built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team‑driven environment where your impact is seen and felt. Position Overview We are seeking an Order Management Specialist, Project Business to support end‑to‑end order fulfillment for EPC Large Scale project accounts across North Central America. This role serves as the subject matter expert for the order management team on processes and issues, driving cross‑functional collaboration, reporting accuracy, and continuous improvement. The Order Management Specialist, Project Business plays a critical role in ensuring order cycle integrity, billing accuracy, and customer satisfaction across SMA America’s project business operations. This role is hybrid and based out of our Rocklin, CA office. Primary Duties / Responsibilities Order Fulfillment and Account Management Manage end‑to‑end order processes for EPC Large Scale project accounts with advanced knowledge of all order process steps Identify and resolve order‑related problems in a timely manner while ensuring accurate billing and transactions Analyze and assess inbound material, on‑hand material availability, and order allocation Process Sales RMA returns and manage credit note requests through to completion Collect, identify, and manage reseller certificates for tax exemption Close out Salesforce opportunities for Sales, create ship‑to accounts, and perform data entry Reporting and Cross‑Functional Collaboration Conduct weekly Open Order Meetings for project business with Purchasing, Transportation, and Project Management Review and manage the open order report and update expected delivery dates for accurate revenue forecasting Import and query open order reports in Excel and prepare performance metrics for management Communicate order status to partners and ensure order cycle timelines are met Prepare delivery notes and manage communication with Accounts Receivable for transition into the 3PL Footprint system Create freight quotes through the TMS Freight portal Process Improvement and Knowledge Management Collaborate cross‑functionally to drive continuous improvements on related processes, work instructions, and procedures Serve as subject matter expert in task force teams and represent the order management function Research and apply data from SAP functions to resolve complex order tasks Serve as the subject matter expert for system testing in test environments for new implementations Train and mentor new team members Other duties as assigned Required Qualifications High school diploma or equivalent required; Associate degree in Business or Logistics strongly preferred Minimum 5 years of relevant work experience in order management or customer service Knowledge of SAP and Salesforce Strong problem‑solving skills with the ability to resolve complex duties and tasks Knowledge of logistics and freight forwarders including FedEx and TMS Proficiency in Microsoft Office Suite including Word, PowerPoint, and Excel; strong written and verbal communication skills in English High attention to detail and a commitment to accuracy Preferred Qualifications Experience in a solar, energy, or supply chain environment Business administration, finance, or supply chain background German and/or Spanish language proficiency is a plus We Offer Hourly compensation range of $29.00 to $31.00, with potential flexibility based on experience and qualifications Hybrid work schedule based out of Rocklin, CA Comprehensive benefits including health, dental, and vision coverage with $0 premium options 401(k) plan with company match Opportunities for professional development and training Inclusive, collaborative, and innovative work environment Our EEO Policy We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/AIDS), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law. In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job should identify the accommodation(s) needed in the application. #J-18808-Ljbffr SMA America