Customer Service Representative

Job Description

Job Description

Bard Manufacturing Company, Inc., a leader in the HVAC industry, has an opening for a Customer Service Representative at our corporate office in Bryan, OH.

For over 110 years, Bard Manufacturing Company has been a family owned and operated company, leading the HVAC industry in the modular, classroom, equipment shelter, and other light commercial markets. With production facilities in Ohio, Georgia, and Mexico, we service our customers both nationwide and internationally by designing and manufacturing cutting-edge engineered products.

Scope and Responsibilities :

The Customer Service Representative handles customer phone calls and manages accounts in order to provide complete customer service from receipt of order to final shipment of product for a specific territory.

Specific responsibilities include, but are not limited to:

• Receives, enters, allocates and acknowledges customer orders promptly and accurately as required. Performs necessary activities to ship customer's orders (i.e., assigning accurate routings for shipments; coordinating and scheduling truckload shipments, printing packing sheets, etc.).
• Handles phone calls to assist customers in many ways (i.e. selecting correct products, presenting alternative solutions to assure quality and customer retention, answer miscellaneous questions, etc.). If a non-Bard distributor, makes referrals to a Bard distributor.
• Enters requests for special quotes and answers availability and pricing questions from customers, which requires understanding the product line, the computer system, Bard policies, and the Bard marketing network.
• Enters return authorizations, debits and credits as required.
• Becomes proficient at other CSR territories in order to cover as a back-up.
• All other duties as assigned by manager.

The successful candidate will possess the following skills/abilities:

• High School diploma required; Associates degree in business or related field preferred; or 2-5 years customer service experience; or an equivalent combination of education and experience.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Computer aptitude (MS Word, Excel, Outlook, Epicor)
• Superior written and oral communication skills.
• Ability to read and comprehend information and ideas presented in writing.
• Ability to work in a fast-paced environment.
• High attention to detail and thorough in completing work tasks.
• Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Ability to multi-task