Community Association Manager

Community Association Manager Latitude Margaritaville Hilton Head is looking for a Community Association Manager to join our team. Purpose Oversee all Homeowner Association operations in collaboration with the Community General Manager and Food & Beverage and Lifestyle Department managers, ensuring the property is maintained in accordance with company objectives, facilitating solutions to problems between the community and internal support staff, and managing the administrative functions of the community. Key Responsibilities and Accountabilities Community Appearance Provide oversight and direction to the Community Appearance Coordinator in scheduling landscape/irrigation lot turnovers on a weekly basis and managing subsequent warranty/work orders. Work closely with the Maintenance Manager and Community Appearance Coordinator to ensure daily, weekly and monthly property inspections are performed. Oversee the work order process, ensuring timely completion and clear communication with homeowners. Manage the violation and architectural review process. Ensure amenities are maintained to the highest standard and assist the Maintenance Manager in developing janitorial schedules. Manage vendor partners to ensure contract specifications are adhered to or exceeded, ensuring vendor reports are received monthly. Schedule team meetings with Department Managers, the Community General Manager and the Association Board of Directors to provide timely updates on community appearance successes and opportunities for improvement. Financial Management Prepare draft annual budget and monitor budget variances throughout the fiscal year. Assist in preparing monthly deficit funding statements. Work with the General Ledger Manager and on‑site accounting support to ensure accurate coding of invoices, prompt presentation of financial statements and payment of vendor invoices. Manage accounts receivable collections in line with the Board approved collection policy. Work with the Community CPA to answer audit queries, ensure timely delivery of annual financial statements and federal tax returns. Process the return of deposits held upon inspection of homeowner architectural improvements. Ensure P‑Card receipts and reconciliations are performed weekly. Administrative Prepare weekly and monthly management reports in a timely manner; complete and review community checklist with Regional Director monthly. Respond to resident communications and ensure responses comply with Latitude Margaretville brand requirements. Manage and maintain community databases; work orders, task lists, rental lists, homeowner information, pets, assets, architectural improvements, violations, communication logs, etc. Ensure compliance with statutory renewals; uniform business reports, pool permits, etc. Prepare meeting notices and draft meeting minutes in compliance with state statutes. Manage contract renewals and RFP process. Facilitate FirstCall. Prepare weekly Tiki Talk. Human Resources Perform annual performance evaluations for direct reports and ensure direct report managers complete their team evaluations. Conduct monthly safety meetings with the team. Attend mandatory FirstService Residential compliance courses and utilize other FirstService Residential University courses. Perform Coaching & Counseling sessions and maintain records; create performance improvement plans when necessary. Prepare job descriptions in line with company standards and community brand; create job opening requisitions in the HR management portal, shortlist/interview candidates and make recommendations for hire. Review payroll reports at the end of each pay period, manage time‑off requests and process payroll adjustments. Ensure company handbook policies are adhered to and all new hire associates receive brand immersion training. Perform other tasks as assigned by Regional Director or Community General Manager. Technical Competencies Education / Training Bachelor’s Degree in Business or related field from an accredited college or university preferred; alternatively, five years of experience in Community Association, Property Operations, Hospitality or Construction, or an equivalent combination of education and experience. Experience / Knowledge / Abilities Knowledge and ability to apply Florida Statutes and Community’s documents. Knowledge of assets, cash balance, and availability of funds for projects and cash flow management for capital improvements. Working knowledge of landscape and irrigation concepts. Excellent organization, motivation, leadership, management and interpersonal skills. Critical thinking, complex problem solving, and judgment and decision‑making ability. Ability to apply a comprehensive knowledge of a particular field of specialization to the completion of difficult assignments. Strong work ethic and detail‑oriented with excellent organizational and multitasking skills. Ability to work with sensitive or confidential information. Demonstrated experience managing large, complex accounts or projects. Ability to meet deadlines and work well under pressure. Ability to work well in a team environment as well as independently; self‑driven with ability to identify, plan and prioritize business opportunities. Knowledge of mechanical operations of a building and equipment preferred. Ability to respond to emergency situations within established timeframe. Ability to adjust to changing circumstances. Computer Literacy Strong proficiency in Windows and Microsoft Office (Word, Excel, PowerPoint, Outlook); proficiency researching the Internet. Previous experience with financial and accounting programs preferred. Special Requirements Physical demands include ability to lift up to 50 lbs. Standing, sitting, walking and occasional climbing. Required to work at a personal computer for extended periods of time. Talking on the phone for extended periods of time. Ability to detect auditory and/or visual emergency alarms. Ability to work extended/flexible hours, weekend, and attend events as required. Ability to work outside for long periods of time. Have fun!!! FINS UP! Compensation / Work Schedule $70,000 – $75,000 annually. Full‑time (Monday – Friday). Full‑time exempt associate, eligible for comprehensive benefits including medical, dental, vision, time‑off, paid holidays, bonus potential, cell phone allowance, and a 401(k) with company match. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Marketing and Sales Disclaimer This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. #J-18808-Ljbffr FirstService Residential