Sr. TechOps Engineer [Remote]

Title : Sr. TechOps Engineer 
Reports to : TechOps Manager
Department:  TechOps
Location : United States - Remote
Status:  Full Time

About Atlas Technica

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, which include hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our core values, thrive in and contribute to this environment, and consistently put the customer first.

Atlas Technica offers competitive compensation, comprehensive benefits, and great perks to our global team. We strive to maintain a professional yet friendly environment while supporting the professional development and career growth of our team members. Join Atlas Technica today!

Position Overview

The Senior TechOps Engineer is responsible for designing, implementing, optimizing, and supporting scalable, multitenant technology solutions used by both Atlas Technica employees and external clients. This role serves as a subject matter expert across a portfolio of platforms, services, vendors, and applications while providing advanced technical support and guidance to internal teams.

A key focus of this position is identifying manual, repetitive, or inefficient operational processes and developing opportunities for automation and continuous improvement. The Senior TechOps Engineer will research and evaluate new technologies, implement solutions in accordance with established best practices and documentation, and maintain clear technical documentation to support long-term scalability and operational consistency.

This individual will also monitor vendor roadmaps and product releases, support platform integrations, assist with vendor escalations, and provide second-line support directly to end users or other Atlas Technica team members. Success in this role requires strong technical judgment, ownership, curiosity, and the ability to communicate complex technical information effectively to both technical and nontechnical audiences.

Responsibilities

• Serve as a subject matter expert for Atlas Technica's multitenant technology solutions.
• Provide escalation and second-line support to end users and other Atlas Technica team members.
• Stay informed about new features, updates, and capabilities released by vendors for existing solutions.
• Create, maintain, and update technical documentation.
• Research and evaluate new vendors and technologies to determine whether stronger solutions are available.
• Identify manual or repetitive processes and develop opportunities for automation and optimization.
• Provide day-to-day user and platform support.
• Support the implementation and ongoing management of established solutions in accordance with best practices and technical documentation.
• Work with vendors to escalate and resolve technical support issues.

Requirements

• A four-year college degree in Computer Science, Computer Engineering, Information Technology, or a related field, along with at least four years of experience in the IT industry working with relevant technologies; or at least eight years of overall IT experience, including two to four years of experience with relevant technologies.
• Experience working with:
  • Microsoft Azure services
  • Microsoft 365 and Office 365
  • Active Directory
• At least two years of experience using an automation or scripting language, such as PowerShell.
• At least two years of experience working with SQL or related relational databases.
• At least one year of experience working as an administrator for one or more of the following platforms:
  • ConnectWise Manage
  • ConnectWise ScreenConnect
  • ConnectWise CPQ/Sell
  • ConnectWise BrightGauge
  • NinjaOne
  • Addigy
• Exposure to, or the ability to support and manage, Microsoft GDAP and Lighthouse.
• Experience integrating technology solutions through REST APIs.
• Ability to communicate complex technical information effectively to different audiences.
• Experience creating and maintaining technical documentation.
• Strong drive, willingness to learn, accountability for one's own work, and ownership of the overall outcome.

Desirable Qualities

• Active Microsoft Azure or Microsoft 365/Office 365 certifications.
• Experience working with and deploying one or more enterprise-level technology solutions.
• Experience supporting clients within the finance or alternative investment industries.
• Experience working with vendors to escalate and resolve technical support issues.
• Experience troubleshooting macOS.

Equal Employment Opportunity

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, protected veteran status, disability status, or any other characteristic protected by applicable law.