Quality Technician

Job Title The primary responsibility of this position is reviewing Concealed Damage Claims from various biz partners. The goal of this position is to support on-time, in-scope strategic program management and strategic planning. In order to achieve the highest performance, the person in this position is expected to maintain effective communication with key stakeholders and leaders within the division and cross-divisionally where applicable. Also, the person in this position requires an attention to details and an excellent communication skill with capability of storytelling visually. Responsibilities Investigation: Review claim forms, bills of lading, and inspection reports to determine if damage occurred while in the care of the carrier. Documentation Review: Analyze photos, verify the validity of the claim Perform key program/project management, from planning to project deliverable developments Collaborate with key department leaders to develop short to mid-term planning Communicate to leadership on program/project progress and escalation/decision points Develop content for executive-level presentations and reports to communicate and achieve buy-in for recommendations Develop content for and coordinate executive workshops and working sessions Education and Years of Experience Associate degree or higher (bachelors degree preferred not required) 0-2 years of experience from strategy/management consulting firm or within a strategic planning/corporate development Background/Experience Preferred Education - Bachelor's Degree is a plus but not required (or equivalent experience) 2+ years of experience from strategy/management consulting firm or within a strategic planning/corporate development function in a global organization Experience communicating with mid-level to top-level leaders (status reports, presentations, in-person meetings) Working knowledge of Project Management Fundamentals, Documentation practices, and systems Experience working in a global organization is a plus Top Skills Analytical Skills / Communication / results-oriented/punctual/EXCEL proficient Necessary Skills Analytical Skills: Ability to evaluate complex, sometimes contradictory evidence to determine the true cause of loss Attention to Detail: Meticulous review of documents to identify discrepancies in concealed damage cases. Technical Knowledge: Understanding of product damage evaluation. Communication & Negotiation: Strong written and verbal skills for communicating with claimants and negotiating settlements. Experience: Prefers 2+ years of claims handling or industry experience but not required Client service driven with excellent relationship management skills Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders Team oriented, but able to work independently and manage multiple tasks Self-directed, self-motivated and results-oriented Korean Bi-lingual is a plus Pay Transparency The typical base pay for this role across the U.S. is: $29.92 - $29.92/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.