Branch Manager

Job Description

Job Description

Job description:

BRANCH MANAGER

Ditch Witch of the Carolinas, family-owned since 1974 with the home office in Charlotte, NC and three full-service branches in South Carolina

Ditch Witch of the Carolinas is the authorized dealer for the full-line Ditch Witch Equipment, Hammerhead Piercing Tools, American Augers, Morbark Chippers, Rayco Stump Grinders, Trailers and Attachments.

JOB DUTIES SUMMARY:

The Branch Manager is responsible for the safe, profitable and efficient operation of the branch.

This is a "hands-on" position working at the service desk, parts counter, shipping & receiving, and service department.

Understands & enforces company policies, procedures and processes including safety and ensuring a high level of customer service and operations.

* Assigns & delegates work, monitors progress, communication with customers on the status of parts orders, service repairs, inventory status, work flow, etc.

* Reviews paperwork, work-in-progress and completed work to ensure repairs and parts orders are moving forward in a timely & accurate manner.

* Responsible for assigning duties for facility and grounds and vehicle maintenance: Selects vendors and manages preventive maintenance for shop equipment including but not limited to cranes, fire extinguishers, forklifts, security systems, wash bays, tools, etc.

* Proactively engages with customers

* Outsources or assigns internally as applicable, the grounds, facilities, housekeeping and vehicle maintenance duties

REQUIREMENTS SUMMARY:

*  Valid driver's license; Insurable

* Excellent verbal communication skills

* Demonstrates leadership

* Proven success developing, growing or turning around an underperforming operation

* Dealership experience with counter parts sales & managing a service department

* Sales & customer service oriented

* Conflict resolution and negotiating skills

* Punctual and dependable

* Ability to operate construction equipment and standard shop tools

* Knowledge of industry-related safety, OSHA & EPA regulations

* Strong mechanical aptitude

* Proficient with parts & service software, preferably CDK

BENEFITS:

*Company pays 100% of employee's health, dental, vision, short-term disability insurance premiums & $15,000 life insurance policy.

* Vacation, sick leave & 7 paid holidays, jury duty & bereavement pay

* Profit Sharing

* Referral Program

* Holiday Bonus

* Uniforms

* Company cell phone

* Weekly base pay; commission paid monthly

Monday - Friday

7 a.m. - 5 p.m.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion or