Collections Specialist

About the role Mannix Marketing is looking for a Collections Intern to help manage outstanding client invoices for a 90-day engagement. This is a phone-heavy role: you'll reach out to clients with past-due balances, confirm what's owed, and collect payment. What you'll do Make outbound collection calls to clients with past-due invoices Confirm invoice details and amounts owed before each call Process credit card payments over the phone Document call outcomes and payment status after each contact Escalate accounts with disputes or non-payment to the team as needed What we're looking for Prior experience in collections, accounts receivable, or a phone-heavy customer service role a plus, not required Comfortable making a high volume of calls per shift Clear, professional phone manner, including with clients who are behind on payment Familiarity with QuickBooks is a plus, not required Reliable internet connection and a quiet workspace This is a fixed 90-day, paid position. There may be an opportunity to extend based on business need, but no ongoing role is guaranteed beyond the initial term. Location : Remote, located in/around Queensbury, NY preferred Pay Rate: $20-$25/hr Schedule: Part-time, 15-25 hours/week, flexible Duration: Fixed-term, 90 days from start date