Client Experience Coordinator

$38k - $40k

Service Country

Athens, GA

Job Description

Overview

Client Experience Coordinator (Customer Service & Dispatch)

Location: Athens, GA
Salary: $38,000–$40,000 annually

About McGee Heating & Air

At McGee Heating & Air, we’re known for delivering dependable HVAC service and building lasting relationships in the Athens community. As we grow, we’re looking for a detail-oriented, customer-focused professional to join our team in a high-impact role that blends customer service, scheduling, and operations coordination .

What You’ll Do

In this role, you’ll serve as the central hub between our customers and field technicians—ensuring a seamless service experience from start to finish:

Handle high-volume inbound customer calls with professionalism and empathy
Schedule service appointments and optimize technician dispatch routes
Provide real-time updates, answer questions, and manage follow-up communication
Accurately enter job details, notes, and updates into our system (CRM/ServiceTitan)
Coordinate daily with HVAC technicians to ensure timeliness and efficiency
Support office operations during peak seasons (including urgent service demand)
Help maintain an organized workflow and contribute to a positive, team-driven environment

What We’re Looking For

Experience in customer service, call center, dispatch, or administrative support
Familiarity with ServiceTitan or similar scheduling/CRM platforms (a plus)
Strong communication, multitasking, and problem-solving skills
High level of accuracy and attention to detail
Ability to thrive in a fast-paced, deadline-driven environment
Dependable, team-oriented, and proactive mindset
Comfortable with computers and learning new systems quickly

Why Join McGee Heating & Air?

Competitive pay based on experience
Stable, growing company with strong community reputation
Supportive, collaborative team environment
Opportunity for career growth or seasonal return opportunities
Make a direct impact on customer satisfaction and daily operations

Ready to Apply?

If you enjoy helping people, staying organized, and being part of a team that keeps things running smoothly— we want to hear from you.

Apply today and take the next step in your customer service or operations career!

Apply

Vacancy posted 3 days ago

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