Salesforce Technical Lead

Role Description

We are seeking an experienced and forward-looking Salesforce Technical Lead to help shape the future of Gallagher’s Salesforce platform. This role combines deep technical expertise, hands-on delivery leadership, AI-enabled innovation, and strong business partnership to increase productivity, improve user experience, and drive measurable value from the Salesforce ecosystem.

• Develop and maintain a deep understanding of Gallagher’s Salesforce environment and business processes.
• Specialized focus on Salesforce Service Cloud, Service Cloud Voice (SCV), Sales Cloud, Genesys Cloud, automation, integrations, analytics, and emerging Salesforce AI capabilities.
• Serve as a trusted advisor to business and technology stakeholders by translating business objectives into scalable, secure, and high-performing platform solutions.
• Possess strong experience in contact center technologies, CTI integrations, solution architecture, and the ability to identify practical opportunities to leverage AI, automation, and intelligent workflows.

This position can be fully remote/virtual/work from home and you can be based anywhere in the US or Canada.

Qualifications

• 10+ years of IT experience.
• 7+ years of progressive experience in the Salesforce ecosystem, with a significant portion in a technical lead or senior developer role in an enterprise-level environment (1500+ users).
• 5+ years of working knowledge and proficiency in Apex, SOQL, SOSL.
• 3+ years of hands-on experience with Salesforce Service Cloud Voice (SCV), including successful implementation and optimization of SCV in a production environment.
• 2+ years of development experience with Lightning Web components (LWC), Aura Components, Visualforce.
• Deep understanding and hands-on experience with Salesforce Service Cloud Voice architecture, including telephony integration (Genesys) and CTI connectors.
• System integration (REST API), including unit test code, and code validation against unit tests.
• Solid understanding of web technologies, such as JavaScript, HTML, CSS.
• 3+ years of experience in SDLC process, agile methodology, including Deployment/Packaging effectively using Metadata API, Change sets and Ant, change control and version management.
• Proven strong experience with Sales Cloud and Service Cloud Administration and development building components in the effort to support core business processes.
• Advanced understanding of the Salesforce.com data model and how and when to create custom objects, junction objects, and other model items.
• Demonstrated experience partnering with business stakeholders to translate business needs into scalable Salesforce solutions and measurable business outcomes.
• Experience identifying opportunities to improve productivity through automation, workflow optimization, analytics, reusable platform patterns, or AI-enabled capabilities.

Requirements

• Lead end-to-end design and implementation of Salesforce Sales Cloud, Service Cloud, and Service Cloud Voice solutions.
• Own the integration and optimization of Service Cloud Voice (SCV) and Genesys Cloud.
• Drive the development of high-performance Apex, Lightning Web Components (LWC), integrations, and automation.
• Collaborate closely with business and technology stakeholders to understand business priorities.
• Identify opportunities to leverage Salesforce AI, Agentforce, automation, analytics, and intelligent workflows.
• Define enterprise-level data models, integration designs, API strategies, and migration approaches.
• Evaluate and recommend Salesforce products, middleware, DevOps tools, AI-enabled capabilities, and third-party solutions.
• Partner with Salesforce administrators, architects, product owners, business stakeholders, and cross-functional data teams.
• Partner with architecture, security, compliance, data, and business stakeholders to ensure responsible AI implementation.
• Perform debugging, root cause analysis, and issue resolution for new and existing code.
• Participate in and help improve Agile ceremonies.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support your well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.