Front Office Specialist

Location 8020 Liberty Way Schedule Full time, day shift Incentives & Benefits We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. *PRN positions not eligible for TriHealth benefits Minimum Job Requirements High School Diploma or GED degree (Required) 3 - 4 years experience in a related field (Required) Job Overview This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check‑out functions, including review of encounter form data, collection of co‑payments, scheduling follow‑up appointments; completing daily bank deposit; day‑end reconciliation duties. Some locations also require this position to complete charge/receipt‑entry and charge‑receipt summaries for all office‑related services. Job Responsibilities Answers incoming telephone lines and appropriately handles, directs, and distributes calls. Demonstrates flexibility and takes initiative in seeking or accepting additional assignments. Schedules patient appointments and promptly informs the department of any issues. Accurately inputs patient registration information and updates insurance and demographic data. Accepts patient payments and records them accurately. Demonstrates courtesy and respect toward families, community professionals, agencies, office personnel, and team members; follows JCAHO and HIPAA protocols with access limited to job‑related information. Handles patient complaints and refers concerns to the manager as appropriate. Working Conditions Climbing - Rarely Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Interpersonal Communication - Frequently Kneeling - Occasionally Lifting Pulling - Rarely Pushing - Occasionally Reaching - Rarely Reading - Frequently Sitting - Consistently Standing - Rarely Stooping - Occasionally Talking - Consistently Thinking/Reasoning - Occasionally Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Frequently #J-18808-Ljbffr TriHealth