Front Office Specialist and Medical Assistant - GI Department

Front Office Specialist and Medical Assistant TPP Gastroenterology $1,000 Sign on Bonus Job Description At TriHealth, you’ll join a trusted and growing health system that values teamwork, compassion, and high‑quality patient care. In this Front Office Specialist/Medical Assistant role, you’ll be cross‑trained to support both front‑ and back‑office functions while relying on your clinical office experience, ability to work independently, and confidence in managing daily office operations. Your skills help create a seamless patient experience and keep a busy practice running smoothly. Location TPP Gastroenterology, 3145 Hamilton Mason Rd, Suite 200A, Hamilton, OH 45011 Work Schedule Full-time (80 hours biweekly) Day Shift No weekend, holiday or on‑call commitment Will float to 2–3 different sites, following the providers Incentives & Benefits TriHealth offers a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. For more details, visit the benefits page at Job Requirements High school degree Registration Check‑in triage Vitals Charge entry EKG Filing and medical records 1–2 years’ experience in a related field Job Overview This position adheres to all the regular responsibilities and duties of a front office specialist and medical assistant. The role is cross‑trained to perform duties in both front and back office to enhance efficiency and continuity of patient care. Candidates with prior physician office experience would excel. Job Responsibilities Accurately document all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record. Support QI processes and verbalize the QI process and its application per quarter per disease. Analyze fast claim reports daily, make corrections, and proactively coordinate information with the billing company. Schedule patients for their next visit at checkout while maintaining a professional front‑office appearance. Follow JCAHO and HIPAA protocols. Appropriately triage patient calls and ensure proper disposition to meet patient needs. Notify physicians of emergency complaints and demonstrate competency in clinical care protocols including 911 and HIPAA. Limit access to patient information to what is necessary for the job. Demonstrate proficiency in front‑office procedures, collect co‑pays, answer the phone before voicemail, record payments, provide receipts, register patient demographics, and validate demographics per visit. Notify patients of balances and offer payment‑plan processing. Copy insurance cards and assist with medical procedures on adults and children. Maintain annual competencies. Record vital signs, weight, height, and head circumference, if applicable, per visit. Ensure patient privacy, dignity, and respect are maintained in medical procedures and the use of the medical record. Handle patient complaints and refer to manager as appropriate. Working Conditions Climbing – Rarely Hearing: Conversation – Consistently Hearing: Other Sounds – Frequently Kneeling – Occasionally Lifting >50 lbs – Rarely Lifting Pulling – Rarely Pushing – Occasionally Reaching – Rarely Sitting – Consistently Standing – Rarely Stooping – Occasionally Talking – Consistently Use of Hands – Consistently Color Vision – Occasionally Visual Acuity: Far – Frequently Visual Acuity: Near – Consistently Walking – Frequently Job Keyword Medical Assistant #J-18808-Ljbffr TriHealth