Night Manager - Operations & Quality Execution

City Wide Facility Solutions – Austin Night Manager – Operations & Quality Execution Who We Are At City Wide Facility Solutions of Austin, our mission is to build environments that elevate people—our clients, contractors, and team. We are operators. We move fast, solve problems, and take ownership. We are competitive and play to win. The Role The Night Manager is the front-line operator responsible for executing service quality across the portfolio each night. This is not a passive inspection role. This is a hands‑on, problem‑solving position responsible for: Stabilizing accounts Driving consistent execution Supporting FSMs by eliminating issues before they reach the client You are the eyes, ears, and action arm of the operation after hours. Work Schedule Full-time, Monday–Friday 5:30 PM – 2:00 AM (Flexibility required for emergencies and occasional weekends) What Success Looks Like Issues are identified and resolved before the client notices Contractors are clear, accountable, and improving FSMs start their day with solutions, not problems Buildings are consistently delivered at or above scope standards Key Responsibilities 1. Proactive Quality Execution Perform nightly inspections across assigned accounts (based on priority tiers) Identify and correct issues in real time, not just report them Ensure scope of work is being executed consistently 2. Contractor Management & Accountability Train, coach, and hold Independent Contractors (ICs) accountable to standards Address performance issues immediately and elevate when needed Ensure proper staffing, supplies, and execution on each account 3. FSM Support & Communication Provide clear nightly recaps with actions taken, not just observations Flag risks early and recommend solutions Partner with FSMs to stabilize and improve accounts 4. New Starts & Problem Accounts New account starts to ensure strong first impressions Support turnaround of problem accounts Deliver VIP-level attention where required 5. Supply & Operational Standards Ensure proper use of chemicals, tools, and equipment Identify supply gaps and communicate proactively Reinforce City Wide standards across all accounts Physical Requirements Frequent walking, standing, bending Ability to lift up to 30 lbs Driving between multiple client locations nightly Requirements High school diploma required Valid Texas Driver’s License & reliable transportation Bilingual (English/Spanish) strongly preferred 2+ years experience in: Multi-location operations Janitorial / facilities / route-based service (Cintas, Ecolab, etc. preferred) What We’re Looking For Problem solver – you don’t walk past issues Accountable – you own the result, not just the task Urgent – you move fast and take action Communicator – clear, concise, and proactive Operator mindset – you execute, not observe City Wide Facility Solutions offers competitive compensation and benefits, including Medical, Dental, Vision, Basic Life, Voluntary Life , and 401 K. More on City Wide... City Wide Facility Solutions is a fast‑growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities it serves. Read more about City Wide at City Wide is an Equal Opportunity Employer. #J-18808-Ljbffr