Business Process Reengineering

Business Process Reengineering

Location: Lansing, MI (Onsite Mondays/Tuesdays weekly required) - Relocation is fine

Duration: Ongoing

Key Responsibilities:

• Process Analysis & Improvement
  • Review and document current grant-related business processes and workflows.
  • Identify opportunities for process optimization and recommend improvements.
  • Analyze federal policy changes and advise OES on necessary application updates.
• Stakeholder Engagement & Communication
  • Facilitate meetings with business stakeholders, technical teams, and external consultants.
  • Act as the primary point of contact for field consultants regarding application issues.
  • Communicate issue status, resolutions, and updates to relevant stakeholders.
• Operational & Technical Liaison
  • Manage and prioritize operational support requests and enhancement tickets in Azure DevOps.
  • Collaborate with OSET and vendor teams to ensure timely resolution of technical issues.
  • Translate business needs into clear, actionable technical requirements.
• Leadership & Team Coordination
  • Lead and mentor a team of business analysts.
  • Delegate tasks effectively and ensure alignment with project goals.
  • Facilitate and lead requirement-gathering sessions with both business and technical teams.
• Documentation & Knowledge Management
  • Maintain comprehensive documentation on the project SharePoint site.
  • Ensure all process changes and decisions are well-documented and accessible.

Required Skills & Qualifications:

• 2 + years of proven experience as a business process reengineer.
• 2 + years of experience working with grant management systems or government-funded programs.
• Strong understanding of the software development lifecycle (SDLC).
• Excellent communication, facilitation, and interpersonal skills.
• Leadership capabilities in cross-functional team environments.
• Proficiency with tools such as Microsoft SharePoint, Azure DevOps, and Microsoft Office.

Skill Required / Desired Required Years of Experience:

• Exposure to Complex IT web Applications, within the past 5 years - Required 5 Years
• Experience in gathering and documenting business feedback and incorporating changes into current processes - Required 5 Years
• Experience working with multiple teams, internal and external, to support a project, its business processes and training needs. - Required 5 Years
• Ability to lead meetings, conduct training & information sessions, communicate at a level appropriate to the audience, make oral and written reports and presentations - Required 5 Years
• Experience working as a liaison between the development team and project manager or business client in a software development project - Required 3 Years
• Experience as a business process reengineer - Required 2 Years
• Experience with Federal, State or local grant management systems - Required 2 Years
• Experience with Azure DevOps; including creating User Stories and queries - Required 1 Year
• Experience with Microsoft SharePoint - Required 1 Year
• Experience developing wireframes, mockups, & prototypes in Figma or comparable design software - Highly Desired 1 Year