CHIEF OPERATING OFFICER

Chief Operating OfficerThe Chief Operating Officer provides leadership, direction, and administration of operations, as well as day-to-day management and oversight of the organization's clinical and facilities operations, to ensure compliance with established objectives and the realization of quality, economical health care services. This position requires diligence and self-motivation to direct the health center's clinical and administrative operations and related lines of business, and assists the CEO with implementation of the organization's strategic plan and program and facility expansion. The COO serves in the role of Chief of Staff, supporting the CEO and the Leadership Team to optimize effectiveness in time management, information processing, and decision-making.As a faith-based Federally Qualified Health Center, Christ Community Health Services (CCHS) expects every team member to embody our core values in daily practice. These values are explicit, measurable performance expectations — how the work is done matters as much as what is done.Intentional Love – Extending compassionate, whole-person care to every patient, family member, and colleague.Devoted Service – Approaching every responsibility with humility, reliability, and a servant's heart.Humble Excellence – Pursuing the highest standard of clinical and professional quality while remaining teachable and Christ-centered.Employees in this role are expected to model these values in patient interactions, team collaboration, and community engagement, in support of CCHS's healing ministry.Key ResponsibilitiesOperational LeadershipAssists in coordinating system services and resources to enhance effectiveness and efficiency.Assists the CEO, CCO, CFO, and other members of the Senior Leadership and Leadership Team in developing and implementing the health center's mission and strategic plan; promotes and reinforces the vision, mission, and core values of CCHS.Provides leadership in developing, planning, and implementing the health center's administrative and operational plans using a coordinated, multidisciplinary approach as set by the CEO.Seeks business opportunities in alignment with the mission, vision, and strategic direction of the organization.Assists the clinical and administrative team with program development and implementation, as well as site and service expansions, including capital projects and renovations.Develops, implements, and evaluates policies and procedures aimed at standardizing services to assure quality, safety, and reduction of environmental hazards for staff and clients.Ensures optimal function of the health center's operations in conjunction with the CCO, to improve efficiency, quality, customer satisfaction, and long-term financial viability.Assists with the integration of all services (medical, dental, behavioral health, and pharmacy) in conjunction with the CCO and all clinical leaders.Serves as the primary administrative liaison with clinical leaders and clinicians, building relationships and assisting in monitoring performance and resolving operational issues.Oversees the selection, employment, development, control, and discharge of non-provider staff and the establishment of personnel policies and practices; establishes appropriate departmentalization and delegation.Develops and modifies operations as necessary based on sound principles needed to remain a viable entity.Assists the CEO in coordinating with the board, clinical staff, and other health center personnel in monitoring clinical activities to ensure the fulfillment of the community's need for quality health care.Works with all levels of management to ensure organization policies and procedures are current and implemented using a systematic approach.Assists in developing training opportunities for staff.Analyzes, recommends, and supports practices seeking to improve performance on quality measures, engaging in work redesign, systems changes, and quality improvement processes.Seeks and evaluates process improvement information, materials, and methods to match organizational needs and adapts them for use in process improvement events.Assists the CEO in oversight of community outreach programs and may represent the organization on community outreach committees/groups.Represents CCHS at national, state, and local meetings, conferences, and conventions as required.Responsible for professional affiliations and professional growth and development to keep up with the latest trends in Federally Qualified Health Centers and the health care environment.Establishes a leadership style that is visible, approachable, and team-oriented.May perform other duties and initiatives as assigned.Chief of Staff ResponsibilitiesActs as an adviser to the CEO and executive team.Assists the CEO in facilitating effective strategic organizational decision-making.Acts as a strategic advisor to the CEO and the leadership team.Acts as an approver on behalf of the CEO and leadership team within pre-determined parameters.Represents the CEO in meetings, by email, and phone calls with internal and external stakeholders.Acts as the liaison between the CEO and other executives, clients, and stakeholders to ensure consistent communication and appropriate involvement in decision-making.Position RequirementsEducation: Master's degree in business or health administration preferred.Experience: Minimum of five (5) years of experience in the health care administrative field. Experience working in FQHCs along with grants management experience preferred.Skills and Abilities:Knowledge of the principles and practices of health planning and administrative management sufficient to lead and oversee health center operations.Excellent oral and written communication skills; excellent customer service skills.Ability to effectively manage a multidisciplinary team.Knowledge of the Mission, Vision, and Direction of the organization and policies of the community's health systems sufficient to interact with other health care providers.Knowledge of the policies and procedures of health centers sufficient to direct operations and provide effective patient care.Knowledge of computer programs and applications; sound project management skills.Ability to align Grants Management with principles of Business Management.Understands organizational cash flows, billing, and revenue cycle management using best practices.Understands Section 330 Grant Requirements.Understands Patient Centered Medical Home models.Understands State and Federal Regulatory Guidelines.Skill in exercising a high degree of assessment, evaluation, and systematic problem solving to achieve the agency's mission.Skill in analyzing situations accurately and taking effective action within the prescribed functionality.Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public.Skill in organizing work, delegating, problem solving, prioritizing tasks, creativity, and achieving goals and objectives; strong time management skills.Skill in exercising judgment and discretion in developing, applying, interpreting, evaluating, and coordinating departmental policies and procedures.Ability to assume responsibility and exercise authority over operational staff; ability to lead and manage the problem-solving process.Ability to establish and maintain quality control standards; ability to organize and integrate organizational priorities and deadlines.Ability to communicate and collaborate with staff, governmental officials, and key stakeholders of the health center.Mental RequirementsLevel 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.X Level 3 – Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.Physical RequirementsActivity Approx. % of Time CommentsSitting 70%Standing 15%Walking 15%Approximate percentage of time spent lifting, pulling and/or pushing: OccasionalMaximum number of pounds required (with or without assistance): 15 lbs.Types of objects the incumbent is required to lift/pull/push: Files, materialsWorking ConditionsSedentary to light lifting; maximum 15 lbs. with occasional lifting and/or carrying of objects weighing up to 10 lbs. Even though weight lifted may be only a negligible amount, walking with weight is intermittent and self-paced. Physical presence onsite is essential. Hearing and vision must be normal or corrected to within normal range. Able to perform the duties with or without reasonable