Case Manager

Job Description

Job Description

As a Case Manager, you will be responsible for providing comprehensive support and guidance to individuals and families in need. Your role will involve assessing client needs, developing and implementing individualized service plans, and connecting clients with appropriate resources and services. Your duties will include:

1. Complete intake and needs assessment with families, which may involve a broad range of areas including housing, finance & budgeting, employment, education, food & nutrition, school & daycare, legal issues, health, parenting, and daily living skills

2. Interview and evaluate families to formulate Individualized Service Plans based on Program requirements

3. Work closely with families to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process

4. Help families build self-sufficiency plans

5. Assist families to transition to self-advocacy roles

6. Advocate on behalf of families and attend administrative hearings, if necessary

7. Perform home visits and/or unit inspections

8. Establish, evaluate, and monitor goals for families linked to measurable outcomes

9. Work collaboratively with interdisciplinary team of collateral providers and partners to ensure coordination of services

10. Maintain the structure and policies of the program through orientation of families by reviewing program rules, policies, and case management visits

11. Maintain accurate case records by documenting all services rendered including up to date case notes, telephone contact logs and referrals

12. Enter required data into the agency databases with reporting, as required

13. Provide emergency response management to address any crises or safety issues that may arise

14. Accompany and/or transport participants to appointments as necessary

15. Assist families with scheduling appointments