Business Systems Analyst (ITSM)

job summary:
ITSM Product platform experience in ITSM, ITOM, ITAM,

Experience building monitoring event management - observability platforms

Experience with AI software development tools like GitHub Co-pilot

Experience supporting UAT coordination and defect management

Certified ITIL v4

 
location: Westlake, Texas
job type: Contract
salary: $62 - 63 per hour
work hours: 8am to 5pm
education: Bachelors

responsibilities:

Requirements & Analysis

• Partner with business team members to capture, analyze, and document functional requirements.
• Translate business needs into clear, actionable user stories with defined acceptance criteria.
• Facilitate requirement refinement sessions with product owners, developers, and architects.
• Identify process improvements and opportunities to simplify workflows within the ITSM Product platforms.

User Story Development & Backlog Support

• Develop and maintain high-quality user stories aligned to product roadmaps and sprint objectives.
• Support backlog grooming and prioritization with the product owner.
• Ensure stories are well-defined, testable, and ready for development.
• Maintain documentation of requirements, process flows, and solution designs.

Testing & Quality Assurance

• Develop detailed test plans and test cases based on functional requirements and user stories.
• Implement functional, integration, and user acceptance testing (UAT) activities.
• Document defects and coordinate resolution with developers.
• Validate that delivered capabilities meet acceptance criteria and business expectations.

Delivery & Collaboration

• Work closely with ITSM Product developers and platform teams throughout the development lifecycle.
• Participate in sprint ceremonies including planning, demos, and retrospectives.
• Support release readiness activities and post-release validation.
• Assist with documentation and knowledge transfer to operations or support teams.

qualifications:
3+ years of experience working with ITSM Products or similar enterprise platforms

Experience capturing business requirements and translating them into user stories and acceptance criteria

Experience writing and performing test cases and test plans

Familiarity with Agile delivery frameworks

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

Proven experience collaborating with both technical and non-technical collaborators

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.