Director Inflight Base Excellence

Position SummaryThe Director Inflight Base Excellence partners with the Vice President Inflight Experience to lead the six Inflight bases and ensure consistent delivery of standards, service expectations, crewmember engagement, and operational performance across the network. The Director oversees the base leadership teams and maintains a strong in-base presence to stay closely connected to frontline leaders and crewmembers. The role is accountable for translating strategy into field execution, building a culture of accountability, recognition, and support, and ensuring each base is prepared to deliver safe, reliable, and hospitable operations. The Director is passionate about developing people, enjoys working in a highly visible field leadership role, and is an effective leader whose personal values match JetBlue’s values of Safety, Caring, Integrity, Fun, and Passion. The Director is expected to spend at least three days each week in the bases and support as needed during irregular operations and events.Essential ResponsibilitiesDevelop and oversee strategies and initiatives to improve base performance, crewmember experience, and service excellence across the six basesMaintain a strong on-site presence in the bases and regularly connect with frontline leaders and crewmembers through communication, visits, coaching, and observationProvide leadership, development, and performance management for assigned base leadersTake a significant role in the development of base leaders and crewmembers to support engagement, growth, goal achievement, and succession planning for the departmentPartner with Inflight Experience, Planning & Operations, Safety, Hospitality Programs, and other business areas to ensure alignment, communication, and teamwork across disciplinesEnsure team readiness for response to irregular operations, disruptions, and emergency eventsUse data and field feedback to identify trends, strengthen accountability, and improve performance, consistency, and customer impact across the networkSupport and reinforce recognition and hospitality programs in partnership with other workgroupsEngage in Leadership Flying during various opportunities such as: assisting the operation during Irregular Operations (IROPs), recognizing crewmembers for outstanding performance and/or dependability, or to build connections with frontline crewmembers Other duties as assignedMinimum Experience and QualificationsBachelor’s Degree in Business or related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experienceSeven (7) years of experience leading large, complex organizations and teamsKnowledge of the regulatory aircraft environment, including the FAAKnowledge of other functions within the airline and their role, including all touch points for the Customer experienceMust qualify and maintain currency as a JetBlue Inflight Crewmember Must be in possession of valid travel documents with the ability to travel in and out of the United StatesAvailable for frequent overnight travel (70%) including presence in Inflight bases three days per weekAble to work flexible hours and be available for an emergency response on short noticeCandidates must complete an assessment that evaluates the job qualifications/characteristics of Customer Service, Dependability, and Safety Orientation using AI- or statistically based scoring.Must pass pre-employment drug testMust be legally eligible to work in the country in which the position is locatedAuthorization to work in the US is required. This position is not eligible for visa sponsorshipPreferred Experience and QualificationsExperience managing a budgetManaging a team over a broad regionLeading a full project or initiative, including presenting recommendations to senior leadershipLeading an operation in a field-based, high-visibility environmentOverseeing customer and crewmember engagement or recognition strategies and initiativesExperience developing leadership talent and succession plansExperience using data, quality insights, and performance trends to drive improvementBuilding cross-functional partnerships across operations, safety, training, labor, and hospitalityCrewmember ExpectationsRegular attendance and punctuality Potential need to work flexible hours and be available to respond on short-noticeAble to maintain a professional appearanceWhen working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraftMust be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and FunMust fulfill safety accountabilities as prescribed by JetBlue’s Safety Management SystemPromote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standardsIdentify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controlsUphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilitiesThe use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position. EquipmentComputer and other office equipmentWork EnvironmentNormal Office EnvironmentPhysical Effort Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)CompensationThe base pay range for this position is between $159,000 and $263,000 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.