Front Office Specialist

Overview Make a meaningful impact by supporting patients and care teams every day. As a Front Office Specialist and Medical Assistant at TriHealth, you’re part of a culture built on respect, collaboration, and exceptional care. Grow your skills in a place that puts people first. Location Location: 7829 Laurel Ave., Cincinnati OH Schedule Schedule: Part-time, day shift role. This role is expected to be scheduled for 20-working hours weekly and includes a rotating Saturday schedule. This role does not include any holiday or on-call scheduling. Benefits Benefits: Optional positions are not eligible for TriHealth benefits. We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. Job Overview This position adheres to all of the regular responsibilities and duties of a front office specialist and medical assistant. This position is cross trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care. Job Requirements High School Degree Registration Check in triage Vitals Charge entry EKG Filing and Medical Records 1-2 years experience in a related field Job Responsibilities Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record. Supports quality improvement processes and verbalizes the QI process and its application per quarter per disease. Analyzes fast claim report daily, makes corrections and proactively coordinates information to the billing company. Schedules patient for next visit at time of checkout, while maintaining front office professional appearance. Follows JCAHO and HIPAA protocols. Triages patient calls and ensures proper disposition to meet patient needs; notifies physician with emergency complaints and demonstrates competency in clinical care protocols including 911 and HIPAA. Access to patient information is limited to what is necessary to perform the job. Demonstrates proficiency in front office procedures, collects co-pays, answers phones before voicemail, records payments and provides receipts, registers patient demographics, validates demographics per visit, notifies patient of balance, and offers payment plan options. Copies insurance cards. Assists with medical procedures on adults and children; maintains annual competencies; records vital signs, weight, height, head circumference if applicable; maintains patient privacy and dignity in procedures and in the use of the medical record. Addresses patient complaints and involves the manager as appropriate. Working Conditions Climbing – Rarely Hearing: Conversation – Consistently Hearing: Other Sounds – Frequently Kneeling – Occasionally Lifting 50+ Lbs. – Rarely Lifting Pulling – Rarely Pushing – Occasionally Reaching – Rarely Sitting – Consistently Standing – Rarely Stooping – Occasionally Talking – Consistently Use of Hands – Consistently Color Vision – Occasionally Visual Acuity: Far – Frequently Visual Acuity: Near – Consistently Walking – Frequently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS – Welcome everyone by making eye contact, greeting with a smile, and saying “hello”; acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist; refrain from using cell phones for personal reasons in public spaces or patient care areas. Excel: ALWAYS – Recognize and take personal responsibility to address and recover from service breakdowns when a customer’s expectations have not been met; offer patients and guests priority when waiting; work on improving quality, safety, and service. Respect: ALWAYS – Respect cultural and spiritual differences and honor individual preferences; respect everyone’s opinion and contribution regardless of title/role; speak positively about team members and other departments in front of patients and guests. Value: ALWAYS – Value others’ time by being on time and prepared; keep the environment clean and safe; use resources efficiently and look for ways to avoid waste. Engage: ALWAYS – Acknowledge wins and thank team members; show courtesy and compassion with customers, team members, and the community. #J-18808-Ljbffr