Front Office Specialist and Medical Assistant- Liberty Urgent Care

Front Office Specialist and Medical Assistant - Liberty Urgent Care West Chester, OH, United States Job Description Front Office Specialist and Medical Assistant - TriHealth Priority Care Join the TriHealth Priority Care team and help deliver fast, physician-connected care when patients need it most — from Sunday coughs to after-hours injuries. With walk in access, onsite X rays, low co-pays, and a wide range of services from stitches to flu treatment, you’ll make a real difference by providing convenient, affordable care in your community. If you’re passionate about helping patients, get immediate, high-quality care without the hassle of traditional urgent care, Priority Care is where your impact starts the moment they walk through the door. In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience. This position also has up to a $1,000 Sign On Bonus. Job Requirements High School Degree Registration Check in triage Vitals Charge entry EKG Filing and Medical Records 1-2 years experience in a related field Job Overview This position adheres to all the regular responsibilities and duties of a front office specialist and medical assistant. This position is cross trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care. Job Responsibilities Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record. Supports QI processes. Is knowledgeable and can verbalize the QI process and its application per quarter per disease. Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company. Schedules patient for next visit at time of checkout, while maintaining front office professional appearance. Follows JCAHO, HIPAA protocols. Appropriately triages patient calls and assures the proper disposition of calls to meet patient needs. Notifies physician with emergency complaints and demonstrates competency in clinical care protocols including 911 and HIPAA. Access to patient information will be limited to what is necessary to perform the job. Demonstrates proficiency in Front Office procedures, collects co-pays, answer phone prior to voice mail, records payment and provides receipts, correctly registers patient demographics, validates demographics per visit. Notifies patient of balance and offers payment plan process. Copies insurance cards. Demonstrates proficiency in assisting with medical procedures on adults and children. Maintains annual competencies. Records vital signs, weight, height, head circumference, if applicable, per visit. Ensures patient’s right to privacy, dignity and respect is maintained in both the performance of medical procedures and in appropriate use of the medical record. Handles patient complaints and refers to manager as appropriate. Working Conditions Climbing - Rarely Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Kneeling - Occasionally Lifting 50+ Lbs. - Rarely Lifting Pulling - Rarely Pushing - Occasionally Reaching - Rarely Sitting - Consistently Standing - Rarely Stooping - Occasionally Talking - Consistently Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Frequently Job Info Job Identification 310173 Job Category Administrative Posting Date 06/12/2026, 01:17 PM Job Schedule Full time Locations 8020 Liberty Way, Liberty Township, OH, 45069, US #J-18808-Ljbffr TriHealth