Director, Chief of Staff

Director, Chief of Staff

The ideal candidate will have an exceptional track record of building strong business partnerships, demonstrated success in critical thinking and problem solving, experience with complex analysis, and ability to balance critical priorities across a wide range of responsibilities. The Chief of Staff should have experience in developing executive-ready presentations and telling a compelling story through data.

At Capital One, financial integrity, regulatory trust, and rapid innovation go hand in hand. Financial Core Tech is the engine making that possible. We build and operate the enterprise platforms that record, calculate, and report our customers' financial transactions with 100% precision.

As the Chief of Staff, you will drive operational excellence and support the strategic success of a high-impact portfolio that is integral to how Capital One grows and protects its business. This portfolio includes two critical enterprise platforms: Prometheus Financial Core (PFC), which enables partners to innovate and launch new financial products seamlessly, and Enterprise Credit Bureau Reporting (eCBR), which ensures accurate, compliant reporting of consumer data to national credit bureaus. This role provides unparalleled visibility into the tech strategy that fuels our competitive edge and foundational stability

The Successful Candidate will:

• Drive Strategic Programs: In partnership with key stakeholders, lead the design and implementation of short- and long-term strategic programs that advance organizational growth.

• Executive Thought Partnership: Serve as a trusted advisor and strategic thought partner to senior leadership, guiding the day-to-day operations and long-term management of the organization.

• Resource & Financial Planning: Orchestrate organizational strategic planning, including financial and resource allocation, in close collaboration with cross-functional partners.

• Tech & AI Savviness: Leverage a strong command of current technologies, including AI, to drive operational efficiency and modernization.

• Roadmap & Prioritization: Masterfully manage delivery roadmaps and prioritization; proactively identify and resolve cross-tower dependencies and impediments.

• Matrixed Collaboration: Influence and align matrixed stakeholder teams to cohesively execute organizational priorities and foster a culture of open exchange.

• Change Management: Drive organizational change initiatives and operational excellence, ensuring new processes enable sustained success.

• Feasibility & Incubation: Assess the feasibility of emerging projects in partnership with leadership and establish robust, agile implementation plans.

• Executive Presence & Communication: Demonstrate elite oral, written, and presentation skills to seamlessly communicate impact across diverse teams and senior leadership.

• Brand Amplification: Partner with communications teams to elevate the Line of Business brand, highlighting the measurable impact of strategic initiatives.

• Constructive Friction: Champion innovative or unpopular ideas courageously, challenging senior leaders when necessary to drive the best business outcomes.

• Autonomous Navigation: Operate with high autonomy on complex, sensitive assignments; quickly master new topics and navigate corporate matrices using exceptional business judgment, negotiation, and mediation skills.

Basic Qualifications

• Bachelor’s degree

• At least 7 years of experience in project management, process management, or program management

• At least 3 years of experience managing executive level stakeholders across multiple business units

• At least 3 years of experience partnering with engineering and product teams

Preferred Qualifications

• Master’s Degree in Business Administration (MBA)

• 6+ years of experience driving organizational change and operational excellence

• 5+ years of experience in strategy development

• 3+ years of experience in budgeting and labor strategy

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At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $230,400 - $263,000 for Director, Chief of Staff

Plano, TX: $209,500 - $239,100 for Director, Chief of Staff

Richmond, VA: $209,500 - $239,100 for Director, Chief of Staff

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website ( . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).