Assistant Community Manager

Assistant Community Manager

We are hiring an energetic Assistant Community Manager for our premier 55+ Active Adult neighborhood. In this role, you will be a partner with the Community Manager to oversee daily operations, financial performance, and upscale lifestyle programming. You will actively support property efficiency while helping to design and execute wellness initiatives, specialized club activities, and vibrant social events that our residents love. The ideal candidate brings exceptional empathy, active listening, and conflict-resolution skills to successfully support and connect with our active older adult community.

At Fortis, our success is built entirely on the talent and dedication of people like you. We pride ourselves on cultivating a team of thoughtful, innovative, and driven professionals. To reward your hard work, we offer a highly competitive commission and bonus structure. We are deeply committed to your professional growth, actively promoting from within because we believe the leaders of tomorrow are working with us today.

Financial

• Assist in the preparation of the annual operating budget
• Collect all rents and other incomes while controlling property expenses within the guidelines of the budget
• Ensure all bank deposits are made in accordance with Company policy and procedures
• Process all invoices on a weekly basis and submit them to the Accounting Department in a timely manner and with all required paperwork (after approval of the Community Manager)
• All on-site accounting functions
• Collect and process all payroll for the community

Leasing & Resident Experience:

• Oversee leasing activities including tours, applications, approvals, and move-ins
• Maintain strict compliance with Fair Housing laws, local regulations, and corporate leasing policies.
• Resolve resident concerns and conflicts with a professional, diplomatic, and solutions-oriented approach.
• Drive community occupancy by executing targeted marketing campaigns, promotional activities, and outreach to attract qualified residents.
• Conduct regular market surveys and analyze local competitor trends to optimize positioning and pricing strategies.
• Deliver exceptional customer service to foster positive relationships and enhance resident retention.
• Maximize rental revenue by skillfully negotiating new lease agreements and renewals at optimal market rates.
• Manage legal and eviction proceedings efficiently and in full accordance with local laws when necessary.

Staff Relations and Administration

• Manage the property independently when the Community Manager is off-site.
• Follow and implement Fortis Properties Management policies consistently.
• Maintain full technical literacy in all internal computer systems and software

Compliance & Risk Management:

• Ensure compliance with Fair Housing, ADA, OSHA, EPA, local housing laws, and company policies
• Maintain accurate records, reports, and leasing documentation
• Risk Management adherence
• Other duties as needed or required

Supervision Received:

The Assistant Manager will report to the Community Manager and/or Regional Property Manager.

Supervision Exercised:

The Assistant Manager will coordinate with the Community Manager to supervise all on-site Associates and all outside contractors employed by Fortis Property Management to work at their community.

Qualifications & Skills:

Education

• Two- or four-year college degree preferred
• High School graduate or equivalent
• NALP, CAM designations preferred

Experience

• Minimum of 1-3 years multi-family property management.
• Strong marketing and sales background
• Accounting system functions
• Proficiency with property management software (Yardi, RealPage, MRI, AppFolio)
• Computer skills to include Microsoft Office (Word, Excel)

Physical & Work Requirements:

• Ability to walk the property and climb stairs
• Flexibility to work weekends and extended hours as needed

Special Skills

• Ability to successfully interact with people
• Organizational skills
• Strong communication skills both orally and written
• Good decision-making ability
• Professional image

Benefits (Full-Time Employees Only):

• Competitive compensation based on experience and qualifications
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) options
• 401(k) retirement plan (eligibility per company policy)
• Paid Time Off
• Company-paid Holidays
• Professional development opportunities
• Career advancement within a growing organization

This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice. The Company provides reasonable accommodations in accordance with the Americans with Disabilities Act (ADA).

This Property Management Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.