Restoration Project Management - Mitigation Manager

Job Description

Job Description

Benefits:

• Paid IICRC certification training when available
• Maternity, Paternity and Adoption Leave
• Company shirts
• Medical, Dental and Vision Benefits
• Company cell phone/cell phone allowance
• 401(k)
• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Parental leave

Are you motivated by a drive to serve others and achieve results? Do you thrive as an independent yet collaborative team player who takes initiative and gets things done? Are you comfortable with a fast-paced work environment where urgency is key? Do you have a keen eye for detail and ensure thoroughness in your work? If so, we welcome you to join our exceptional team!

Mitigation Manager 
The Mitigation Project Manager works within our Emergency Services (Mitigation) Department. The Mitigation PM is responsible for ensuring team culture, growth and development of the mitigation business, department, and staff.  
 
$70,000-$85,000 per year plus commission

RESPONSIBILITES:

• Management and delegation of Mitigation Department staff, including emergency services and contents 
• Recruit, train and coach Mitigation Department staff and (Labor, Mitigation Crew Leaders and Coordinators)
• Set goals for each team member that can be explained and measured; conduct annual, mid year and 90 day performance reviews with staff 
• Participate in the hiring process 
• Approve hourly employees time cards on a weekly basis 
• Conduct monthly staff meetings 
• Use tools and reporting to budget and margin results (50%)
• Drive response and urgency
• Maintain morale and engagement
• Recruit vendors and subcontractors; ensure subcontractor compliance
• Responsible for Resource Management of the following:
  • Movement, care, and inventory of equipment in the warehouse and on jobsites 
  • Tracking of assets (equipment)
  • Dispatching of Technicians 
  • On Call Schedule 
  • Vehicle Maintenance 
  • Staffing needs 
• Complete estimates for Mitigation losses 
• Review estimates written by Mitigation Crew Leaders 
• Communicate and negotiate with insurance carriers 
• Maintain and create good relationship with insurance carriers and vendors
• Auditing of customer service complaints  
• Manage and exceed expectations for job profit 
• Ensure production meets the set Gross Profit goals 
• Collection of payment from closed jobs
• Monitor and address safety issues and practice safety practices including proper PPE  
• Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics 
• Marketing and sales of your company’s services to current and potential client base, insurance carriers, and industry professionals 
• Collect Accounts Receivable
• Attend industry related trainings 
• All other duties as assigned

Competency – Knowledge, Skills and Abilities:

• Knowledge of Microsoft Office applications (Outlook, Word, Excel)
• Extensive knowledge of estimation software 
• Extensive Knowledge of emergency services within the restoration industry  
• Customer Service Skills 
• Communication skills 
• Administration skills 
• Coaching and leadership skills 
• Effective meeting skills 
• Strategic Planning skills 
• Ability to learn and operate our primary operating systems:  RMS, Xactimate, Luxor, Sage, Contractor Connection, ADP, SharePoint, and One Drive
• Ability to create documents and invoices
• Ability to answer and communicate with customers over the phone and face to face 
• Ability to work independently 
• Ability to coordinate multiple jobs within the same time frame 
• Ability to oversee a staff of up to twenty employees 
• Stress Management and Composure 
• Maintain a level of confidentiality 

Required Education and Experience:

• High School Diploma or GED required 
• Two plus years’ experience in a Management or Leadership role within the Restoration Industry 
• Five plus years’ experience within the Emergency Services Department within the Restoration Industry
• Experience with writing Emergency Services (Mitigation) estimates 

Preferred Education and Experience: 

• Associate Degree or bachelor’s Degree 
• IICRC certifications 

Physical Requirement

• Must be able to stay in a stationary position up to 50% of the time 
• The person in this position needs to frequently move about client’s properties to complete estimates and oversee completion of jobs 
• Constantly operates a computer 
• Must be able to communicate and converse with customers and staff over the phone and face to face  
• Occasionally will lift up to 50lbs
• Ability to safely operate a company vehicle  

Reasonable Accommodation for Disability:   
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. 

Disclaimer: 
Paul Davis Restoration is an equal opportunity employer.  Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.