Patient Care Coordinator

Job Description

Job Description

Patient Care Coordinator

* Fluency in Mandarin Chinese and/or Cantonese is required.

ThrIVewell Infusion

ThrIVewell Infusion is looking for compassionate, organized, and patient-focused individuals to join our Patient Care team.

As a Patient Care Coordinator , you will serve as a primary point of contact for patients throughout their infusion therapy journey. This role is responsible for coordinating patient appointments, communicating with patients and healthcare providers, and ensuring a smooth and positive experience from referral through treatment.

The ideal candidate is personable, detail-oriented, and comfortable working in a fast-paced healthcare environment while providing exceptional customer service and support.

Patient Communication & Support

• Serve as a primary point of contact for patients, answering questions and providing guidance throughout their infusion therapy journey.

• Communicate with patients regarding appointments, treatment schedules, and necessary next steps.

• Respond to patient inquiries in a timely, professional, and compassionate manner.

• Provide patients with clear instructions and updates regarding their care coordination.

Scheduling & Coordination

• Coordinate and schedule patient infusion appointments based on provider orders, treatment plans, and center availability.

• Work closely with clinical teams to ensure patients are scheduled appropriately and efficiently.

• Assist with rescheduling appointments and communicating schedule changes.

• Monitor upcoming appointments and follow up with patients as needed.

Internal & External Collaboration

• Collaborate with nurses, providers, authorization teams, specialty pharmacies, and other internal departments.

• Coordinate patient referrals and ensure required information is received and communicated to the appropriate teams.

• Assist with identifying and resolving scheduling or communication barriers that may delay treatment.

• Maintain consistent communication with internal teams to support a seamless patient experience.

Documentation & Administrative Support

• Maintain accurate and up-to-date patient information within applicable systems.

• Document patient communications, appointment updates, and follow-up activities.

• Assist with collecting and organizing necessary patient documentation.

• Ensure patient information is handled confidentially and in accordance with HIPAA guidelines.

Patient Experience

• Build positive relationships with patients through professionalism, empathy, and clear communication.

• Help create a welcoming and supportive environment for patients receiving infusion therapy.

• Identify opportunities to improve the patient experience and overall coordination of care.

• Previous experience in healthcare, patient coordination, medical office administration, or customer service preferred.

• Strong verbal and written communication skills.

• Excellent organizational skills and attention to detail.

• Ability to multitask and prioritize responsibilities in a fast-paced environment.

• Comfortable using computers, electronic medical records, and scheduling systems.

• Ability to work collaboratively with clinical and administrative teams.

• Strong commitment to patient satisfaction and confidentiality.

• Fluency in Mandarin Chinese and/or Cantonese is required.

• A supportive and collaborative work environment.

• Opportunities for growth and professional development.

• Competitive salary and benefits package.

• Paid holidays and PTO.

• 401(k) retirement plan.

• The opportunity to make a meaningful impact in patients' lives every day.

Join ThrIVewell Infusion and be part of a team dedicated to helping patients thrive!