Crew Liaison

Title: Crew Liaison

Unit: ATLAS Hope Program

Salary: $32.30 - $32.97 per hour


Reports to: Crew Manager


Status: Full Time; Regular, Non-Exempt


Location: 502 East 163rd Street, Bronx, NY 10451


Days/Hours: Monday - Friday , 9:00am to 5:00pm

Organization Overview:

The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation's preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.


Fortune has grown steadily over the years to an agency with close to $90 million in annual budget with just under 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 14,000 people a year. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan and Queens.

Position Summary:

Under the direction of Fortune, Crew Liaisons are responsible for supervising, supporting, and inspiring transitional workers through a trauma-informed and restorative justice lens on and off the worksite and during remote sessions, and adhering to the model prescribed by UWNYC, philosophies and approaches, manuals and policies, exude a collegial nature that is rooted in authentic engagement, and relish in the opportunity to collaborate with members across teams proactively. Crew Liaisons will be energetic, flexible, collaborative, and proactive. Crew Liaisons will act as team leaders and positive role models who positively and productively support transitional workers.


Crew Liaisons support participants during their worksite experiences as they learn new soft skills and practice the teachings of the Cognitive Behavioral Intervention curriculum. The position requires an understanding of the challenges faced by men of color with gang involvement and the ability to motivate and use challenges as teachable lessons.

Core Competencies:

Mission and Fit : Embodies Fortune's mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune's core value that none of us should be measured against the worst things we have done.

Attention to Detail: The CL must demonstrate competency to develop systems and processes to organize and keep track of information or work progress; is routinely conscientious, thorough, accurate and reliable when performing and completing job tasks; and recognizes trends, detects inconsistencies, and determines essential details. Ability to multi-task is preferable.

Collaboration: The CLs must collaborate and coordinate with one another to provide care and support to those who need higher levels of supervision and/or more support in developing the soft skills required for their job assignment. Additionally, the CLs will need to collaborate with Outreach Workers to effectively support them in managing their case and ensure attention to coordination in care for other services they might be receiving.

Workforce Support: Supervise and support a work crew of 5-10 transitional workers: supporting them during their worksite experience. Provide transitional workers with coaching and guidance on positive work behaviors, delivering constructive correction develop individualized goals and tasks. Model safe and positive workplace behavior and work readiness skills.

Essential Duties and Responsibilities:

• Facilitate, supervise, and support transitional workers in work experience.
• Supervise and support a work crew of 5-10 transitional workers in the performance of a variety of low-barrier tasks and work sites.
• Maintain open communication with the Crew Manager regarding crew locations and activities.
• Develop individualized goals and tasks to enhance workers' skills and experiences.
• In collaboration with the Crew Manager, develop work schedules and responsibilities, ensuring safety and efficiency.
• Ensure safety protocols are followed, monitoring worksites for hazardous conditions and monitoring workers for appropriate use of tools and materials.
• Ensure work vehicles are fully equipped with the necessary work and safety equipment.
• Model safe and positive workplace behavior and work readiness skills (teamwork, conflict resolution, positive attitude, timeliness, etc.).
• Provide transitional workers with coaching and guidance on positive work behaviors, delivering constructive correction when necessary.
• Transport transitional workers to and from job sites in a company vehicle, adhering to safety protocols.
• Effectively represent the program to community members and employers during the work experience, serving as the primary liaison with worksite personnel.
• Complete the Daily Feedback tool accurately and timely and provide constructive feedback to transitional workers.
• Utilize trauma-informed practices to support participants; establish constructive relationships with participants as a positive role model.
• Participate in collaborative meetings to assess participant progress and plan services. Ensure that relevant information is shared with the team to aid in service planning.
• Participate in regular, ongoing professional development opportunities including trainings, skill practice, and receiving ongoing coaching and feedback.

• Perform other duties as assigned.

Qualifications:

• New York State Driver License.
• High school diploma or equivalent required.
• Bilingual (English/Spanish) preferred.
• Skilled communicator who is able to liaise interdepartmentally as well as with community partners and stakeholders.
• Ability to work a flexible schedule.
• Proficiency in Microsoft Office Suite applications, including Excel, Outlook and Office 365.
• Ability to work independently and on a team.
• Experience working with the community in the South Bronx, a plus.
• Experience and/or desire to work with a culturally diverse population.
• We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Travel Requirements: Travel throughout the New York City is required.


Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.