Hotel - Housekeeping Houseperson

Our company remains guided by its experience and ability to create long-term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets. Westminster is stronger than ever, and we stand poised for continued growth with our valued partners. Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's". Be best in class. Be Solution-Oriented. Be Accountable. Be caring.

JOB DESCRIPTION

Clean and maintain all corridors and public areas in accordance with all housekeeping procedures, standards, and safety and security rules and regulations to ensure guest satisfaction. Meet the hotel standards for cleanliness of public areas; clean all assigned areas of the hotel on schedule. Walk all assigned floors at the beginning and end of shift; remove newspapers and service trays, empty ash urns, trash and linens and note any areas that need immediate cleaning. Remove soiled linen, terry and trash from the service areas and take to appropriate locations. Clean lobby area (e.g. dusting, vacuuming, polishing). Clean exercise facilities and vending areas. Aid section housekeepers as needed. Respond to guest requests and questions and report any guest issues or lost and found items. Clean toilets, sinks, mirrors, floors and counter tops in public and employee restrooms. Complete all other duties as assigned by supervisor to include cross training. Maintain equipment and report needed repairs to maintenance. Replenish restroom and pool supplies as needed. Responsible for sweeping, vacuuming and refuse disposal.

QUALIFICATIONS

Ability to communicate effectively with the public and other employees. Prior janitorial experience helpful. Knowledge of floor buffer, extractor operation.

PERFORMANCE STANDARDS

CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner. WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints. PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job. SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions. JANITORIAL SERVICES: Meet hotel’s standards for cleanliness of public areas; clean all assigned areas of the hotel on schedule; pass most inspections.

ESSENTIAL FUNCTIONS

Constantly. Maintain work area neat and organized. Constantly. Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc. Constantly. Report all unsafe conditions immediately. Frequently. Complete other duties as assigned by supervisor to include cross training. Frequently. Operate floor buffer and extractor. Frequently. Shampoo carpets. Frequently. Vacuum all carpeted areas (including offices). Occasionally. Attend all mandatory meetings.

PHYSICAL REQUIREMENTS

SITTING: Rarely. STANDING/WALKING: Constantly. Standing and walking up to two miles per day on cement, asphalt, carpet and tile. CROUCHING (BEND AT KNEES): Frequently. Operating machines and cleaning floors. KNEELING/CRAWLING: Rarely. STOOPING (BEND AT WAIST): Constantly. Stripping linen, filling buckets, vacuuming and cleaning bathrooms. TWISTING (KNEES/WAIST/NECK): Occasionally. CLIMBING: Occasionally. Use of eight-foot ladders to clean windows, mirrors and other high areas. BALANCING: Occasionally. While on ladder with cleaning materials. LEG/FOOT USE: Occasionally. When using machines. REACHING (OVERHEAD/EXTENSION): Frequently. Cleaning overhead areas and windows. HANDLING/GRASPING: Constantly. Handling cleaning machines and supplies. Grasping brooms, extractors, and floor machines. FINGERING/FEELING: Rarely. PUSHING/PULLING: Frequently. Average weight: 50 lbs.; Occasionally. Maximum weight: 150 lbs. LIFTING/CARRYING: Frequently. Average weight: 50 lbs.; Occasionally. Maximum weight: 75 lbs. OTHER PHYSICAL DEMANDS: Rarely.

USE OF SENSES

TALKING IN PERSON: Frequently. With guests, public and other employees. TALKING ON TELEPHONE: Frequently. With guests, public and other employees. OTHER SPEECH REQUIREMENTS: Frequently. Knowledge of both English and Spanish is helpful. HEARING IN PERSON: Frequently. With guests, public and other employees. HEARING ON TELEPHONE: Frequently. With guests, public and other employees. OTHER HEARING REQUIREMENTS: Frequently. Must be able to hear pager or 2-way radio. NEAR VISION: Frequently. Corrected to 20/40. FAR VISION: Frequently. Corrected to 20/40. DEPTH PERCEPTION: Occasionally. Helpful when climbing stairs or using ladder. COLOR VISION: Rarely. FULL FIELD VISION: Frequently. Corrected to 20/40. SMELL: Frequently. Detect potential hazards and odors.

MENTAL REQUIREMENTS

INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS: Frequently. Professionally deal with difficult situations/people. DEADLINES/SHIFT WORK/OVERTIME: Constantly. Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes and cover shifts on short notice. FLEXIBILITY: Frequently. Need to work a variety of hours. Varied tasks under varied conditions. PACE: Frequently. Must change pace as business demands. HIGHLY REPETITIVE WORK: Occasionally. Doing the same routine. ATTENTION TO DETAIL: Frequently. OTHER PSYCHOLOGICAL DEMANDS: Constantly. Working graveyard shift with very few people around.

ENVIRONMENTAL SETTING

SAFETY REQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED, ACTIVITIES PERFORMED): Frequently. Adhere to safety standards and procedures. EXPOSURES (FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): Constantly. Exposed to cleaning chemicals, dust, noise of machines, and the cold. OPERATION OF EQUIPMENT/TOOLS/VEHICLES: Constantly. Use of brooms, floor buffers, extractors, housekeeping carts. We're an equal opportunity at will employer, an equal housing provider, and we do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. #J-18808-Ljbffr Westminster-Management