Digital Director

Job Description At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths – whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacting the communities we serve. Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Lead complex audit issues for digital payments product(s) (e.g. Zelle, Bill Pay, Wires, etc.). Lead cross‑product analyses for digital payments products, including leading control and metric analyses across digital payments products to identify opportunities for consistency. Drive metric and control changes with product team(s). Proactively identify emerging risks and process opportunities across digital payments product(s). Execute monthly metrics for digital payments product(s) to identify opportunities for improved controls across all platforms. Responsibilities Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results. Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation. Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level. Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank. Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank. Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes. Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities. Required Qualifications 4 years of experience with audit, audit issues, risk, operations, business controls, or related field. Ability to quickly analyze large, complex data sets and pinpoint potential process weaknesses and risks. Ability to design solutions to address complex problems and mitigate risk. Detail oriented with strong focus on governance and documentation. Ability to juggle multiple competing priorities and deliver high quality outcomes on short timelines. Strong judgement and confidence to surface concerns. Confidence in asking probing questions and suggesting solutions. Skills Business Acumen Decision Making Product Design and Development Product Management Program Management Executive Presence Oral Communications Presentation Skills Prioritization Written Communications Business Case Review Hiring and Onboarding Negotiation Strategic Thinking Talent Development Shift 1st shift (United States of America) Hours Per Week 40 Pay Transparency details US – IL – Chicago – 110 N Wacker Dr – Bank Of America Tower Chicago (IL 4110), US – NY – New York – ONE BRYANT PARK – BANK OF AMERICA TOWER (NY 1100) Pay and Benefits Information Pay range $123,800.00 – $191,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group, and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. #J-18808-Ljbffr