Hilton Hotel- Front Desk Associate- FULL TIME AM/PM Shift

Spark by Hilton Salt Lake City Airport

Job Description

Enjoy Hotel discounts around the world and rental car discounts that start the day you do!

Position Summary:

As a Front Desk Hotel Associate, you will be the friendly face that greets our guests upon arrival. Your role is essential in ensuring a smooth and pleasant experience for all visitors. Here are the key responsibilities:

Guest Check-In and Check-Out: Efficiently handle guest arrivals and departures, ensuring accurate registration and payment processing.
Reservations Management: Assist guests with room reservations, changes, and cancellations.
Customer Service: Provide information about hotel amenities, local attractions, and answer guest inquiries.
Room Assignments: Allocate rooms based on availability and guest preferences.
Payment Processing: Verify credit card information and process payments.
Problem Resolution: Address guest concerns promptly and professionally.
Communication: Relay messages, handle phone calls, and assist with wake-up calls.
Safety and Security: Follow protocols for guest safety and emergency situations.

Qualifications:

Excellent communication skills
Customer service-oriented
Ability to multitask in a fast-paced environment
Attention to detail
Proficiency in using computer systems

Benefits:

Competitive salary
Employee discounts
Opportunities for career growth

Join our team and be part of creating memorable experiences for our guests!

Apply

Vacancy posted 20 days ago

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