Healthcare Customer Service Coordinator

divh2Call Center Coordinator/h2pIVI RMA is seeking a full-time Call Center Coordinator to join our growing team!/ppResponsibilities:/pulliManage high volume of inbound calls/portal inquiries in a timely manner./liliAnswer client inquiries by clarifying desired information; researching, locating, and providing information./liliUnderstand the companys offerings and communicate policies and Practice information accurately./liliResolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems./liliEscalate medical complaints/questions to the appropriate medical professional./liliBe empathetic, have a positive attitude and to be able to stay calm and polite, even when callers get upset./liliProvide timely response to patients inquiries by telephone and/or portal consistent with service and quality standards./liliProvide correct information or direct the call to the appropriate team member or department while maintaining a high level of professionalism./liliDocument all communication according to standard operating procedures. Provide notification of any urgent requests, complaints or compliments to the appropriate party or system./liliProvide availability, and schedule appointments within established guidelines./liliFollow communication scripts when handling different topics./liliMaintain call center database by entering required information./liliUpdate existing customer information as needed./liliPerform other related duties as assigned./li/ulpRequirements:/pulliHigh school diploma or equivalent/liliAbility to communicate (written verbal) accurately and concisely; must be able to speak clearly over the telephone/liliSome experience in a call center or customer service environment/liliKnowledge of customer service principles and practices/liliKnowledge of medical terminology/liliProficient in relevant computer applications/liliGood data entry and typing skills/liliKnowledge of administration and clerical processes/liliAptitude to work independently and demonstrate good judgment/liliAbility to work as part of a multidisciplinary team/liliExcellent interpersonal and listening skills/liliDemonstrates problem analysis and problem-solving abilities/liliStrong organizational skills and attention to detail/li/ulpIVI-RMA offers a comprehensive full-time benefits package to all employees who work a minimum of 30 hours per week./pulliMedical, Dental, Vision Insurance Options/liliPaid Time Off 8+ Paid Holidays/liliCompany Paid Life Insurance, Long Term Disability ADD/liliFlexible Spending Accounts/liliEmployee Assistance Program/liliRetirement 401K Plan/liliOptional benefits including STD, Life ADD Buy-up plans more./li/ulpAbout Reproductive Medicine Associates (RMA): RMA is the U.S.-based network of fertility clinics that are part of IVI-RMA Global./ppWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status./ppThis is an evergreen position. While there may not be an immediate opening, we continuously review candidates for future opportunities within this role./p/div