Service Coordinator

Service Coordinator

Join Komatsu and be part of something big! At Komatsu, we lead the construction and heavy equipment industry with cutting-edge technology and innovative solutions that enhance efficiency, safety, and sustainability.

Job Overview: To assist the service department in all administrative duties and communications with the other departments, and customers. Assist in schedules, follow-ups, billings and other related support.

Key Job Responsibilities:

• Provides administrative assistance to the service department by receiving and coordinating customer & internal requests for service information and scheduling work, daily tracking of technician's time in CDK.
• Provide coordination & technical support for manufacture warranty claim filing, policy warranty requests, and submit claims to the warranty department.
• Communicates with customers on work status and billing information, approves & processes outside purchases to work orders, opens work orders, and edits & closes work orders (invoice work orders).
• Monitors, maintains, purchases & provides inventory control for shop supply inventory and maintains service truck fleet operating expense & operation reports.
• Monitors & maintain branch Safety programs; Meets OSHA and EPA compliance.

Qualifications/Requirements:

• Must be able to apply the seven principles of the KOMATSU Way to their everyday work activities where applicable.
• Bachelor's degree or equivalent in service operation administration or similar fields; able to work efficiently with minimal supervision.
• Strong organizational, communications and customer relations skills; A solid understanding of pricing principles and discounting effects & attention to detail in all areas of responsibility.
• Good working knowledge of computer & systems in place; basic equipment operations and mechanical functions.

Hiring Range: This role pays $50,000 Annually. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits: Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

Diversity & Inclusion Commitment: At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion.

Company Information: Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together.

EEO Statement: Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.