Vice President of Global Customer Support
Confidential
Vice President of Global Customer Support
About the Company
Top cloud-based legal software provider
Industry
Computer Software
Type
Privately Held, VC-backed
Founded
2008
Employees
1001-5000
Funding
$200+ million
Categories
- Information Technology & Services
- Legal Services
- Technology
- Consulting & Professional Services
- Legal Assistance
- Client Management
- Billing Management
- Document Automation
- CRM Solutions
- Cloud Solutions
- Software
- Legal Professionals
- Professional Services
- Agency
Specialties
- web-based software
- legal
- practice management
- law firm management software
- legal software
- cloud-based software
- time tracking
- invoicing
- case management
- software as a service
- and mobile app
About the Role
The Company is seeking a Vice President of Global Customer Support to spearhead a transformative, multi-year strategy that redefines how the organization serves its customers worldwide. This executive role is pivotal in the shift towards an AI-first support model, where the focus is on high-value, complex interactions that require human expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and strategy, owning the P&L for global support, and aligning with the C-suite on company-wide priorities. They will lead a large, global team, build a culture of continuous improvement, and establish support as a key driver of growth and a competitive differentiator. The role demands a seasoned leader with a proven track record in high-growth B2B SaaS environments, direct experience with AI support technologies, and a deep understanding of support operations and SaaS metrics. Applicants for the Vice President of Global Customer Support position at the company should have a minimum of 12 years' experience in customer support, service, or CX leadership, with at least 5 years in a high-growth B2B SaaS environment. The role requires a candidate with a strong background in AI support technologies, including hands-on experience with modern AI support platforms. A deep understanding of AI agent architecture and a proven ability to lead global support organizations with full P&L ownership are essential. The ideal candidate will have a track record of driving growth, retention, and commercial contribution through support, as well as experience in hypergrowth environments and a passion for transforming legal work through AI. The role also demands exceptional executive presence, the ability to influence at all levels, and a commitment to diversity, equity, and inclusion.
Hiring Manager Title
SVP, Customer Success
Functions
- Operations
- ...Vice President, Global Sourcing and Supply Chain About the Company Respected consumer products company Industry Consumer Services... ...supplier relationships, improving margin performance, and supporting new product development initiatives. This high-impact executive...SuggestedOverseas
- ...Vice President, Global Alliance Management About the Company A global leader in generic pharmaceuticals improving access to affordable medicines worldwide. Industry Pharmaceuticals Type Privately Held, Private Equity-backed About the Role The Company...SuggestedWorldwide
- ...Vice President, Global Privacy About the Company Esteemed life science company developing innovative medical products Industry Biotechnology Type Public Company Founded 2014 Employees 1001-5000 Categories Health Care Medical Life...SuggestedRemote workWorldwideFlexible hours
- ...Senior Vice President of Legal, Global Infrastructure Projects About the Company Ambitious provider of high-performance computing services... ...post-qualification experience as a lawyer, with a focus on supporting infrastructure, construction, or energy projects. The...Suggested
- ...Vice President, Medical Affairs Global Engagement Strategy About the Company Expanding biotechnology (BioTech) company Industry Biotechnology Type Public Company Founded 2017 Employees 201-500 Categories Pharmaceuticals Medicine Manufacturing...Suggested
- ...Senior Vice President of Global Sales About the Company Expanding PTaaS platform modernizing traditional pentesting Industry Information... ...Market, translating new AI product capabilities into customer value propositions, and expanding both direct sales and channel...
- ...Vice President of Global Tax About the Company Popular smart sleep tracker Industry Health, Wellness and Fitness Type Privately... ...leading teams, managing complex cross-border issues, and supporting executive leadership. Experience in preparing a company...
- ...Vice President, Global HR Technology & People Platforms About the Company Globally-renowned provider of hyperscale data center services... ...enabling internal mobility, and ensuring that the technology supports the organization's growth and complexity. Applicants for...
- ...Vice President of Total Rewards, Global About the Company Globally-renowned provider of hyperscale data center services Industry Information Technology and Services Type Privately Held, Private Equity-backed Founded 2010 Employees 1001-5000...
- ...Vice President, Global Commercialization Partnerships About the Company Esteemed life science company developing innovative medical products... ...a high-performing team to drive core capabilities and support product launches in multiple markets. A hands-on approach,...
- ...Vice President, Global Channel Sales About the Company Innovative provider of cloud-native security solutions Industry Computer... ...generation channel strategies, with a focus on promoting net new customer acquisition and enhancing value for existing customers....
$198k - $275k
...infrastructure that powers global commerce, seamlessly connecting... ...is transforming the way our customers consume, generate, and... ...an experienced and strategic Vice President, Global Asset Management to... ...competitive differentiation while supporting broader company growth...Full time$255k - $285k
...is looking for a meticulous, hands‑on Vice President to lead the Procurement Center of Excellence... .... This role translates long‑range customer demand into product and service forecasts... ..., with detailed analysis to support business planning and executive decision...Temporary workLocal areaRemote workFlexible hoursVantage Data Centers LLC
Denver, CO2 days ago- ...Vice President, Research & Clinical Affairs About the Company Internationally recognized healthcare organization Industry... ...Profit & Philanthropy Health Care Medical Conditions Customer Support Medical Care Health Fundraising Grantmaking...
- ...Vice President, Customer Care & Support About the Company Online registry for baby items Industry Retail Type Privately Held, VC-backed Founded 2011 Employees 201-500 Funding $26-$50 million Categories Baby E-Commerce Internet...
- ...Vice President of Support About the Company World-leading provider of an AI-powered cognitive patient care assistant Industry Hospital... ...Support to lead the transformation and expansion of its customer support function. This senior leader will be responsible...
- ...Vice President of Customer Delivery About the Company Accomplished provider of cloud-based call center software solutions Industry Computer... ...Delivery to spearhead the definition and execution of a global customer delivery strategy that is in line with business...
- ...Vice President, Life & Annuity Risk About the Company Globally recognized reinsurance company Industry Insurance... ...runoff long-term solutions customer service skilled executives... ...candidate will be responsible for supporting the Life and Annuity Risk and...
- ...Associate Vice President, Investment Accounting About the Company Globally recognized reinsurance company Industry Insurance Type Privately Held... ...reinsurer runoff long-term solutions customer service skilled executives and actuarial...
$10 per hour
If you are customer focused, enjoy building relationships and providing financial advice to... ...up to approximately $15 million; provide support to branch-based business bankers on sizeable... ...the diverse talents they bring to our global workforce are directly linked to our success...Work at office- Are you customer focused, enjoy building relationships and providing financial solutions to... ...childcare, tuition reimbursement, mental health support, financial coaching and more. Additional... ...the diverse talents they bring to our global workforce are directly linked to our...
- ...you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists,... ...process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to...Work at officeLocal areaWorldwideFlexible hours
- ...Contracting (JOC), Gordian supports public and private sector clients... ...intelligence tools.The Vice President, Operations Procurement - West... ...impact revenue, margin, and customer outcomes.This leader brings... ...environments, and healthcare.We are a global industrial technology...For contractorsLocal areaWorldwide
- Vice President, Financial & Regulatory Reporting, Consolidations & GovernanceLocation... ...U.S. GAAP, SEC regulations, and global reporting requirements.Partner... ...common ways of working and supports how we execute initiatives for our customers. The expectation is to work from...Full timeTemporary workWork at office3 days per week
$159.3k - $273.2k
...Area: Business OperationsCompany: UnitedHealth GroupOptum is a global organization that delivers care, aided by technology to help millions... ...to meet developing client demands with collaboration with supporting areas to improve overall performance measures internally and...Minimum wageFull timeWork experience placementWork at officeLocal areaRemote work$171k - $222k
...easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.The Vice President of Supplier Services Sales is responsible for leading... ...team that drives top-line revenue growth through new customer acquisition, penetrating white space in existing...Shift work- ...Held Founded 2015 Employees 201-500 Categories Information Technology & Services Technology Specialties customer support customer service customer support customer service ccaas customer experience cx contact center and ai...
$190k - $240k
...in the AI era. Our reach is global, with headquarters in Denver... ...highest‑growth markets. As Vice President, you will own product strategy... ...across product, services, support, and development. You will operate... ...as retention, adoption, and customer satisfaction. You will work...Contract workTemporary workWork at officeWork from homeFlexible hoursVertafore
Denver, CO4 days ago$150k - $225k
...Position Summary The Vice President of Engineering is a senior leadership... ...with company strategy, customer commitments, quality, cost,... ...operating cadence required to support current products and future... ...support Experience managing global development partners, JDM...Contract workWork at officeFlexible hoursForge Nano
Thornton, CO2 days ago$305k - $412k
...San Diego, USA- Remote Be a part of a global team that is inspired to make a difference... .... Position Summary: The Vice President, Clinical Development (Nephrology) will... ...additional programs, providing medical support as needed for clinical trials, marketed...Temporary workRemote workShift workTravere Therapeutics
Denver, CO2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President of Global Customer Support. Be the first to apply!
- vice president staffing Denver, CO
- vice president of digital marketing Denver, CO
- vice president logistics Denver, CO
- vice president security Denver, CO
- vp lending Denver, CO
- vp infrastructure Denver, CO
- vp support Denver, CO
- vp safety Denver, CO
- vice president finance Denver, CO
- vice president innovation Denver, CO