IT Service Level 1 - Part-Time

$25.5 - $33.5 per hour

The Sisters of Mercy of the Americas

Silver Spring, MD

Job Description

Job description:

JOB TITLE: Level 1 Support Staff: User & Sister IT Services

Range: $25.50-33.50

Part Time – 3 Days/Week (Tuesday through Thursday) in office.

About Us

Sustained by their relationship with God and one another, the Sisters of Mercy mission inspires employees to respond with compassion to the needs of people who are poor, sick, and uneducated. We foster an inclusive, collaborative, and mission-driven environment for both our staff and religious community.

Position Summary

The Sisters of Mercy of the Americas is seeking a customer-focused IT Support Specialist I to provide Level 1 technical support to employees and women religious across a global organization. This role supports PCs, Macs, mobile devices, Office 365, connectivity, onboarding, and helpdesk requests while delivering exceptional customer service.

Responsibilities

Respond to helpdesk tickets and support calls
Troubleshoot PCs, Macs, mobile devices, and software issues
Provide onsite, remote, and phone support
Set up new user accounts and equipment
Support Office 365, phone systems, and meeting room technology
Troubleshoot wired and wireless connectivity
Escalate issues when needed
Travel between offices as required

QualificationsRequired

Associate’s degree in IT or related field, or equivalent experience
At least 1 year of IT support experience
Strong customer service and communication skills
Proficiency with Microsoft Office 365
Ability to multitask and work independently

Preferred

Experience with helpdesk ticketing systems
Experience with IT Glue or RMM platforms
Nonprofit or religious organization experience

Key Skills

Technical Troubleshooting
Customer Service
Problem Solving
Communication
Organization & Time Management

Apply

Vacancy posted 24 days ago

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