Collections Specialist

About Glazer Properties Glazer Properties is a national real estate firm that is operated by our founder and CEO, Kevin Glazer. A prominent figure in the commercial real estate world for the past 40 years, Mr. Glazer is also a co-owner of the Tampa Bay Buccaneers and a principal investor in the Manchester United Football Club, one of the most valuable and recognizable teams throughout the entire world! As a leader in the commercial real estate industry, we offer unique opportunities to work at the highest level in the field. We recognize the importance of hiring people – not job titles. This is why we are always looking for talented, driven individuals and striving to maintain a culture that allows for both professional development and personal enjoyment. If you’re eager to join a collaborative, nimble team with national impact, Glazer Properties is the place for you. About The Role We’re looking for a motivated and detail-savvy Collections Specialist to join our team and take charge of rent collection and receivables management across our property portfolio. You’ll collaborate closely with property managers and finance professionals to streamline processes and resolve payment issues efficiently. This role plays a key part in maintaining healthy cash flow, minimizing delinquencies, and ensuring that tenants remain in compliance with all contractual lease terms. What You’ll Do Monitor Receivables: Track outstanding balances and proactively follow up on overdue accounts, including rent, fees, and other tenant charges Engage with Tenants: Communicate with tenants via phone, email, and written notices to address payment reminders, resolve disputes, and answer billing questions Process Payments: Accurately record and apply payments in the accounting system, ensuring timely updates and reconciliation Resolve Discrepancies: Investigate and resolve billing issues or tenant concerns with professionalism and urgency Maintain Records: Keep detailed logs of collection activities, tenant communications, and payment statuses Generate Reports: Assist in preparing aging reports, payment summaries, and collection performance metrics Ensure Compliance: Review and take appropriate action when a tenant fails to comply with both monetary and non-monetary obligations under a lease or license agreement Collaborate Across Teams: Partner with property management and accounting to align on tenant accounts and financial reporting What We Look For 2+ years of experience in accounts receivable or collections, ideally within property management or real estate Bachelor's degree or higher level of education Familiarity with industry software such as MRI is a plus Proven ability to manage multiple tasks simultaneously in a deadline/time sensitive environment Ability to think on a critical level when reviewing and interpreting contractual documents such as lease and license agreements Strong interpersonal and communication skills Excellent attention to detail, time management, and organizational abilities Working knowledge of collections regulations and best practices is a plus Compensation: $70,000-$80,000 401(k) retirement plan and company match Excellent Medical and Dental Coverage Options Health Savings account Paid vacation and sick days Paid holidays