Senior Associate, Customer Success (CPG)

Job Description

About Us

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TheMathCompany or MathCo® is a global Enterprise AI and Analytics company trusted for data-driven decision-making by leading Fortune 500 and Global 2000 enterprises. Founded in 2016, MathCo builds custom AI and advanced analytics solutions focused on enterprise problem-solving through its innovative hybrid model. NucliOS, MathCo’s proprietary platform with pre-built workflows and reusable plug-and-play modules, enables the vision of connected intelligence at a lower TCO.

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For our employees, we foster an open, transparent, and collaborative culture with no barriers, making MathCo a great place to work. We provide exciting growth opportunities, value capabilities, and attitude over experience, enabling the Mathemagicians to ‘Leave a Mark’.

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Role Description

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We are seeking a Senior Associate, Customer Success to support strategic analytics, AI, and digital transformation initiatives for leading Consumer Packaged Goods (CPG) and Retail clients. This role is ideal for professionals with 3-5 years of experience who bring a blend of consulting-style problem solving, strong analytical capabilities, and a deep understanding of CPG or Retail commercial functions.

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As a Senior Associate, you will partner with client stakeholders and internal delivery teams to translate business challenges into actionable insights, develop executive-ready recommendations, and help drive successful adoption of analytics and AI solutions. You will play a key role in ensuring our clients realize measurable business value from their investments in data, analytics, and digital capabilities.

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What You'll Do

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Client Success & Strategic Advisory

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· Support customer success engagements for CPG and Retail clients across marketing, sales, trade, shopper, ecommerce, and commercial analytics initiatives.

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· Work closely with client stakeholders to understand business challenges, define success metrics, and identify opportunities for data-driven decision making.

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· Translate analytical findings into clear business recommendations and action plans.

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· Contribute to executive presentations, business reviews, and strategic workshops.

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Analytics & Problem Solving

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· Apply a structured, hypothesis-driven approach to solving complex business problems.

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· Conduct quantitative and qualitative analyses to uncover insights and opportunities.

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· Partner with data science, engineering, and delivery teams to ensure solutions align with client needs and business objectives.

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· Support measurement of adoption, impact, and value realization for analytics and AI programs.

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Executive Storytelling & Communication

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· Develop high-quality, executive-ready PowerPoint presentations and communication materials.

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· Synthesize complex analyses into concise, compelling narratives tailored to senior business audiences.

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· Support client meetings by preparing discussion materials, documenting key insights, and driving follow-up actions.

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· Demonstrate strong business judgment and executive thinking when framing recommendations and next steps.

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Cross-Functional Collaboration

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· Serve as a bridge between business stakeholders and technical teams.

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· Collaborate with global teams to ensure timely delivery of analytics and digital initiatives.

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· Support internal account planning, customer success activities, and opportunity identification within existing client relationships.

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What We're Looking For

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Required Qualifications

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· 3-5 years of experience in management consulting, market research, business strategy, customer success, analytics, or a related field.

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· Prior experience within Consumer Packaged Goods (CPG) or Retail, preferably supporting functions such as:

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o Shopper Marketing

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o Trade Marketing

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o Brand or Category Management

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o Sales Strategy

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o Revenue Growth Management

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o Commercial Analytics

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o Retail or Ecommerce Analytics

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· Strong analytical and problem-solving skills with the ability to structure ambiguous business challenges.

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· Experience developing executive-level PowerPoint presentations and delivering concise, impactful business recommendations.

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· Excellent written and verbal communication skills.

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· Demonstrated ability to work with cross-functional stakeholders and manage multiple priorities.

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· Bachelor's degree required.

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Preferred Qualifications

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· Background in consulting, insights, strategy, market research, or analytics-focused roles.

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· Experience supporting digital, AI, analytics, or data-driven transformation initiatives.

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· Familiarity with analytics tools and concepts such as SQL, Tableau, Power BI, Python, forecasting, or business intelligence solutions.

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· Exposure to large enterprise CPG or Retail organizations.

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Being a Mathemagician

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· Embody MathCo’s culture of ownership, collaboration, and execution

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· Demonstrate a growth mindset and passion for continuous learning

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· Actively contribute to firm-building initiatives

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· Value diversity of thought and foster inclusive, high-performing teams

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Why Join MathCo

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· Work on high-impact digital and analytics initiatives for global CPG leaders

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· Lead programs that move beyond insights to real business outcomes

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· Collaborate with senior leaders across Customer Success, Delivery, and Sales

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· Join a fast-growing, globally recognized company with strong momentum and culture

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As a testament to our growth, MathCo has been:

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· Positioned as a Leader in Top Generative AI Service Providers – PeMa Quadrant 2023 by AIMResearch

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· Recognized among the Inspiring Workplaces in North America, 2023

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· Accredited for Inclusive Practices by Great Place to Work Institute, India

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· Recognized among India’s Best Workplaces™ for Diversity, Equity, Inclusion & Belonging 2023

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.... among others. To know more visit our website.