Veterinary Customer Support Representative

Veterinary Client Support Representative (CSR)

Do you have a passion for animals and a talent for delivering exceptional customer service? We're looking for a compassionate, organized Veterinary Client Service Representative to be the welcoming face of our hospital. In this role, you'll help create an outstanding experience for every client and patient by providing friendly, efficient service while supporting our veterinarians and medical team. Whether you're greeting clients, coordinating appointments, or assisting with specialty referrals, you'll play an essential role in helping our hospital run smoothly.

Some of the responsibilities you will own in this role:

• Serve as the first point of contact for clients in person, over the phone, and via email
• Schedule appointments and coordinate specialty and referral cases
• Welcome clients, manage patient check-in and check-out, and process payments accurately
• Answer phones and obtain patient history and visit information
• Communicate patient arrivals and treatment needs with veterinarians and technicians
• Assist clients with prescription refills, prescription diets, and over-the-counter products as directed by a veterinarian
• Maintain accurate medical records and enter information into our practice management software
• Communicate professionally with clients, referring veterinarians, and our medical team
• Maintain a calm, empathetic, and solutions-focused approach in a fast-paced environment
• Support an exceptional client experience through teamwork, organization, and attention to detail

This description is not intended to be a complete list of responsibilities. Duties may be assigned or modified as business needs evolve.

Preferred Qualifications:

• Have previous customer service experience (veterinary, medical, healthcare, or hospitality preferred)
• Have experience in a veterinary hospital or animal care setting (preferred)
• Are compassionate, organized, detail-oriented, and an excellent communicator
• Enjoy building relationships with clients while providing an exceptional client experience
• Can multitask, stay calm under pressure, and thrive in a fast-paced environment
• Are comfortable using computers and learning new software, including veterinary practice management systems such as ezyVet (preferred)
• Have knowledge of veterinary terminology or referral/specialty hospital experience (preferred)
• Love working with both people and animals and enjoy being part of a collaborative, team-oriented workplace

Benefits:

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development

About 2nd Street Animal Hospital:

2nd Street Animal Hospital is an AAHA accredited, Fear-Free certified, eco friendly, rapidly growing and state-of-the-art small animal and exotic veterinary hospital. We are located in the highly desirable, safe, and rapidly-evolving Northern Liberties neighborhood of Philadelphia. Northern Liberties is said to be one of Philly's best areas for dining and drinking and abounds in eateries, great bars, breweries and social gathering hubs, with a thriving residential and very pet friendly community. 2nd Street Animal Hospital is a proud partner of Innovetive Petcare.

Equal Opportunity Employer Policy

2nd Street Animal Hospital is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Our Hiring Process:

Stage 4: In Person Interview Stage 5: Formal Offer Stage 6: Hired Stage 1: Applied Stage 2: Review Stage 3: Phone Interview Find out more

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