Technical Support Engineer — SaaS Frontline Champion
Agave
Agave is hiring a hands-on, technical support engineer to become a true expert on the Agave Platform. You will own the support queue and be the first responder when something breaks or is confusing, triaging, diagnosing, and resolving issues while improving our docs and playbooks. You’ll work with Solutions Engineers, PMs, and Engineers to define support processes, SLAs, and tooling, helping scale to 1k+ customers while maintaining quality. #J-18808-Ljbffr Agave
- Cyberhaven is seeking a Technical Support Engineer to join our fast-growing team in San Francisco. You will own customer issues from initial troubleshooting... ...clear terms. The ideal candidate thrives in a high-growth SaaS security environment and maintains a strong customer focus...Suggested
$140k - $170k
Technical Support ManagerAbout the role: We are looking for a technically skilled, self-motivated... ...to lead a team of high energy Support Engineers. In this role you will be responsible for... ...ExperienceManaged a team supporting a SaaS product.Experience working with...SuggestedFull timeWork experience placementWork at office- ...Deepmind and SAIL About the Role We're hiring our first Technical Support Engineer to own customer issues end to end and build Cogent's... ...support or a similar customer-facing technical role at a B2B SaaS company with a technical product, ideally selling to enterprises...Suggested
- ...get in on the ground floor as we build out our Technical Support function at Cyberhaven. The Technical Support Engineer candidate is passionate about technology, is always... ..., be client obsessed, and experience with a Saas based security product. Having the desire to take...SuggestedImmediate start
$12 per hour
Technical Support Engineer at Agave (W22) AI Financial Operations for Construction San Francisco, CA, US / Remote (US) Full-time Will sponsor 1+... ...you are Must have 2-8 years of experience, ideally in b2b SaaS. 2+ years in a customer-facing role (support, CSM, solutions...SuggestedFull timeWork experience placementH1bWork at officeRemote workVisa sponsorshipRelocation package- ...Senior Technical Support Engineer Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win?... ...to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business...Work at officeLocal area
$115k - $130k
Technical Support Engineer at Merge Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers three core products: Merge Unified, which enables businesses to...Full timeHome officeNight shift- Poll Everywhere is seeking a Senior Technical Support Specialist to join our Customer Support team in a remote-ready, distributed environment... ...own end-to-end technical issue resolution, collaborate with Engineering, QA, and Product teams, and help customers from leading...Remote work
$167.03k - $241k
...platform provider in San Francisco is seeking a Sr. Lead Platform Engineer to join their Technology Platform Team. The ideal candidate will... .... This role involves collaboration across teams to enhance the SaaS platform and ensure high-quality solutions. A competitive salary...$45k - $53k
...all times. They are the frontline for every customer who... ...AI). As part of the Engineering Team, you will work closely... ...Managers, Deployment, Technical Service, Customer... ...Experience, and Production Support teams. About the... ...facing, marketing- or SaaS-related support role -...Hourly payPermanent employmentLocal areaFlexible hoursRotating shift- ...in San Francisco, seeks a Lead Software Engineer to design and implement high‑quality, production... ...lead design reviews, and help shape the technical roadmap across cross‑functional teams.... ...on AWS/Azure/GCP to deliver scalable SAAS components for millions of users. #J-1880...
$85k - $130k
San FranciscoEngineering - Support Engineering /Full-time /On-siteAbout FinixFinix is building the... ...ticketsTroubleshoot, debug, and document technical customer issues and solutions Build... ...you have:Previous experience working for SaaS companiesPayments experiencePython, Ruby...Full timeWork at office- ...and disposal using ITAM/ITSM tools. Support hardware refresh, replacement, and disposal... ...knowledge articles. Requirements (Technical, Functional, and Behavioral Skills):... ...per-device, per-user, subscription, and SaaS. Strong analytical skills and attention...
- harvey.ai in San Francisco is seeking a Backend Software Engineer to lead engineering projects across product lines. The role involves collaborating... ...engineering experience and a track record in fast-growing SaaS products. The compensation ranges from $193,400 to $290,000 USD,...Relocation package
$198k - $264k
...infrastructure performance with deep technical expertise to accelerate breakthroughs... ...at About The Team The Technical Support Engineering - Infrastructure team sits within CoreWeave... ...incidents, and customer needs. Champion the voice of the customer, turning recurring...Permanent employmentFull timeTemporary workCasual workWork at officeFlexible hours- ...and industry-leading support that simplify even the... ...across the entire global engineering organization. You... ...Engaging: High-Impact Technical Environment: You won'... ...engineering teams to champion security-by-design and... ...within a high-growth SaaS, E-commerce, or...WorldwideShift work
- ...Nexthop AI Support Engineer Nexthop AI is a team of industry-leading professionals with deep hardware and software expertise spanning... ...and dynamic customer environments, diagnosing and resolving technical issues Maintain clear and consistent communication with both...
- ...Technical Support Engineer Provide client support and technical issue resolution via E-Mail, phone (remote support) and onsite visits. Configuration of client equipment to connect to network and/or domain resources run necessary financial software and misc. applications...Remote workFlexible hours
$152.1k - $185.9k
...itself: part hands-on IT, part engineering, with a clear path to... ...people leave.Administer our core SaaS and identity stack (SSO, MDM,... ...Be the first line of internal support, then turn recurring issues into... ...that scale.Support an elite technical team: You'll keep top...$129.5k - $186.1k
...people. We are seeking a highly technical Cloud Resilience Analyst to... ...to multiple product engineering teams and enterprise groups across... ...redundant solutions for our SaaS applications. If you have a passion... ...Product Engineering teams to champion resilience engineering...$174.5k - $240k
...a Senior Enterprise Security Engineer, you will help protect Faire'... ...endpoint, network, identity, and SaaS, and play a key role in how... ...secure-by-default standards, champion zero trust, and turn strategy... ..., disclosure, or misuse.Support and help run our endpoint detection...Work experience placementWork at officeLocal areaRemote workMonday to FridayFlexible hours3 days per week$114k - $200k
...assembling a diverse, world-class team—engineers, designers, researchers, and... ...traditional IT operations, SaaS administration, endpoint management, and infrastructure support with a strong focus on... ...efficiency. You will serve as a technical escalation point for the IT Support...Full timeTemporary workWork at officeLocal areaFlexible hours$150k - $250k
...About the teamCorporate IT drives our IT support, IT engineering and business engineering functions at... ...legal applications and serve as the technical owner or primary IT engineer for the space... ...(cloud, GCP, etc.) and across our SaaS portfolio (SFDC, Slack, Google, etc.)Build...Temporary workLocal areaWorldwide$141.7k - $250.8k
...Francisco Bay Area, CA As a Sr. Staff Technical Solutions Engineer and tech subject matter expert, you... ...teams to deliver high-touch specialized support and tailored technical solutions for... ...best practices processes/ programs, champion process improvements, and collaborate...Local areaWorldwideNight shift- ...The RoleThis role owns IT and corporate engineering at Flex, end to end. It reports directly... ...posture. Identity, access, endpoints, and the SaaS estate are one system, and the person... ...procurement, device logistics, tier-1 support, and international coverage. You own...Immediate startRemote workFlexible hours
$200k - $230k
Dealpath’s engineering team is built on technical excellence, collaboration, impact, and execution... ...and technical excellence.Champion AI-forward engineering... ...).Skilled in building SaaS products at scale, with a... ...via video conference. To support our interviewers with accurate...Full timeWork at office3 days per week- ...Lightsprint.ai as a product. You’ll design, build, measure, and iterate across landing pages, onboarding, and activation for a PLG SaaS. You’ll work directly with the founders, run experiments, and build analytics and attribution to drive signups to paid. Strong React...
$58 per hour
...that have strong experience in operational support and can help take to the next level in a... ...~ PTO and more IT Support Engineer Scale is looking to grow our IT team!... ...role-based access across our identity and SaaS stack (Okta, Google Workspace, Slack, Jira...Temporary workWork at officeRemote work$150k - $250k
...the company, from Finance to Engineering, to solve hard problems and build... ..., provide world-class support, and drive outcomes that help... ...together every day. This is a technical, hands-on role, using code, integrations... ...role, using cloud-first/SaaS based collaboration solutions...Temporary workLocal areaRemote workWorldwide$70k - $95k
...together. About the Role Senior Technical Customer Support Agents handle more complex... ...and act as a bridge between frontline Support, Support leadership, Product, Engineering, Customer Success, and Ops.... ...support, ideally in B2B SaaS, hospitality technology, or another...Work at officeFlexible hoursNight shiftWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Engineer — SaaS Frontline Champion. Be the first to apply!
- senior application support engineer San Francisco, CA
- IT software developer San Francisco, CA
- junior application support engineer San Francisco, CA
- remote support engineer San Francisco, CA
- IT engineer San Francisco, CA
- remote network administrator / IT support engineer San Francisco, CA
- IT developer San Francisco, CA
- implementation support engineer San Francisco, CA
- tech support engineer San Francisco, CA
- application support engineer San Francisco, CA





