ESSA Bank, Business Process Project Manager

Job Description

Job Description

Description:

The Business Process Project Manager leads cross-functional initiatives designed to overhaul, automate, or optimize operational workflows. This role oversees, coordinates, and manages business process improvement projects from inception to completion. This role requires strong leadership, communication, and problem-solving skills to drive success and efficiency in a dynamic work environment.

Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.

KEY RESPONSIBILITIES

• Plan, execute and monitor process improvement projects in collaboration with the Bright Ideas Committee, CX and EX Taskforces, Department Managers, and other stakeholders.
• Ensure alignment of business process improvements with CNB’s strategic goals and business priorities.
• Manage project budgets, resources, and risks effectively.
• Lead and motivate cross-functional teams, fostering collaboration and productivity.
• Effectively communicate progress, challenges, and solutions to stakeholders.
• Utilize project management tools and methodologies for efficient workflow.
• Identify and resolve project issues proactively to minimize disruptions.
• Ensure compliance with company standards, industry regulations, and best practices.

ATTITUDES

Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:

• Respect : Communicate openly about decisions and project status. Respect is built when a manager maintains integrity and keeps the team informed.
• Client Focus : Adapt to evolving client needs and find solutions that align with their objectives.
• Inclusion : Create a culture where team members feel comfortable sharing ideas and insights, recognizing that different viewpoints strengthen decision-making.

BEHAVIORS

Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:

• Leadership : Maintain professionalism, accountability, and a strong work ethic to lead by example.
• Integrity : Take responsibility for actions and decisions, whether they lead to success or setbacks. A project manager who owns their mistakes earns respect and credibility.
• Collaboration : Leverage project management platforms, shared documents, and structured meetings to enhance teamwork and productivity.
• Volunteerism: Participate in charitable initiatives or community projects.

COMPETENCIES

Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:

• Accountability : Keep stakeholders informed with accurate updates, maintaining trust through open communication.
• Innovation : Stay updated on industry advancements and integrate modern tools that improve efficiency, collaboration, and project outcomes.
• Professionalism : Manage resources, deadlines, and expectations effectively, ensuring smooth project execution. Handle challenges calmly and professionally, maintaining confidence even in high-stress situations.

SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES

Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role. Set stretch assignments and cross functional opportunities that foster growth and learning.

QUALIFICATIONS, EDUCATION, & EXPERIENCE

To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. An associate’s degree in business administration, project management, or related field of study is preferred, and two years’ experience in managing projects. A background check will be conducted.

• LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate directly and effectively.
• TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Ability to utilize all Microsoft suite products including Copilot, Teams, Word, Excel, PowerPoint, etc. Familiarity with robotic process automation and AI tools. Experience with project management software is preferred.
• MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to create and interpret bar graphs.
• REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation.
• PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

This position operates in a professional office environment or has a remote or hybrid work option with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. May be required to lift 30 pounds in weight. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER : This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.

BENEFITS

• Medical, Dental, Vision & Life Insurance
• 401K with company match
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs and much more!

Eligibility requirements apply.

ESSA Bank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.

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