Customer Service Representative

Adecco Healthcare is Hiring – Customer Service Representative Adecco Healthcare is seeking motivated, customer-focused professionals to join a growing healthcare team as a Customer Service Representative ! If you thrive in fast-paced environments, enjoy helping patients, and have strong communication and organizational skills, this could be the perfect opportunity for you. Pay Rate: $18/hour Schedule: Monday – Friday | 8:00 AM – 7:00 PM (shift scheduled within these hours) Work Type: Hybrid Location: Irving, TX Training conducted onsite Monthly onsite rotation required Position Overview This is a key role within the healthcare operations team responsible for assisting patients, providers, and internal teams by coordinating prescription shipments, processing refills, and ensuring accurate patient communication and documentation. You’ll play an important part in supporting patient care while working in a collaborative healthcare environment. Key Responsibilities Answer inbound phone calls and provide exceptional customer service Coordinate and schedule initial and refill medication shipments Contact patients to gather information needed for prescription processing Maintain accurate and complete patient records and documentation Process prescription refill requests and third‑party claims adjudication Organize and report clinical data for pharmacist and care team review Assist with patient paperwork and care coordination workflows Ensure HIPAA compliance and follow all healthcare regulations Support patients and providers with timely updates and communication Qualifications Strong phone and communication skills Customer service experience preferred Ability to multitask and stay organized in a fast‑paced environment Strong attention to detail and data accuracy Comfortable working with healthcare systems and documentation Proficient with computer systems and data entry Ability to work independently and proactively Apply Apply today and become part of a team dedicated to improving patient care and healthcare delivery! Benefits Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Legal & EEO Equal Opportunity Employer / Veterans / Disabled Military connected talent encouraged to apply. To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr