Delivery and Change Manager

Delivery and Change Manager

Full time

Hybrid, 2 – 3 days a week in NYC

Responsibilities

• Delivery Management Across All Workstreams: Direct and facilitate delivery across parallel platform workstreams (including Platform Operations, Data Engineering, and Platform Data Governance), steering Agile ceremonies, tracking technical deliverables, and ensuring execution velocity.
• Change Management & Rollout Coordination: Design, establish, and execute the operational change management (OCM) frameworks, training guides, and communications necessary to prepare the organization for platform upgrades, migration rollouts, and new cloud feature releases.
• Dependency, Risk, & Milestone Tracking: Proactively map out inter-workstream dependencies, identify critical path blockages, and manage platform-level risk logs, implementing mitigation strategies to ensure predictable platform timelines.
• Stakeholder Communication & Status Reporting: Author and publish transparent, data-driven status updates, dashboards for key performance indicator (KPI), adherence to agreed upon service level agreement / objective (SLA/O) and strategic reports for engineering managers, executive leadership, and business stakeholders.
• Release Governance & Readiness Reviews: Define, implement, and lead formal production readiness reviews (PRRs) and release governance checkpoints to verify compliance, architectural alignment, operational runbooks, and rollback plan viability before deployment.
• Agile Tooling & Workflow Optimization: Own and configure the platform's delivery management tools (i.e. Azure DevOps) to maintain work visibility, epic-to-task traceability, and automated sprint metrics.
• Lead and develop a team through coaching, performance management, and effective work assignment to drive aligned execution and business outcomes.

Work Experience

• Proven experience leading technical delivery, program management, or release pipelines across complex cloud environments, such as Google Cloud Platform (GCP) or comparable platforms, required
• Strong expertise in Organizational Change Management (OCM) frameworks, change impact analysis, and platform rollout coordination, required
• In-depth knowledge of Agile delivery tools and planning suites (specifically Azure DevOps) for tracking sprints, epics, and work velocity, required
• Demonstrated track record in release governance, including establishing deployment gateways, checklist auditing, and conducting operational readiness reviews, required

Qualifications

• Master's Degree and a minimum of 6 years relevant full-time work experience or

• Bachelor's Degree and a minimum of 8 years relevant full-time work experience

Licenses and Certifications

• Driver's License Required
• Project Management Professional (PMP) or PMI-ACP Preferred
• Change Management Certification (e.g., Prosci, ADKAR) Preferred
• Google Cloud Digital Leader or Google Associate Cloud Engineer Preferred

Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.