Platform Product Manager-Payments-Vice President

Product Manager, Merchant Services

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

You will own the platform product roadmap, ensuring both discretionary and non-discretionary network requirements are prioritized and executed accurately and on time. The Platform Product Owner will collaborate closely with cross-functional teams—including Regional Product Managers, Technology, Operations, Risk, Compliance, and Client Services—to define requirements, oversee development and integration, and provide ongoing product support.

As a Platform Product Manager in Merchant Services, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities:

• Own and manage platform product strategy and roadmap and strategic investment delivery for our Debit portfolio.
• Prioritize and deliver network requirements, ensuring compliance and minimizing risk of over/under billing and penalties.
• Collaborate with cross-functional teams to define requirements, oversee development, integration, and provide ongoing support for new payment method builds.
• Pursue mandate waivers and extensions to optimize delivery timelines and cost efficiency.
• Drive revenue growth and client acquisition through delivery of new capabilities and maximizing portfolio profitability.
• Maintain and update product collateral, and support client enablement through meetings, RFPs, and issue resolution.
• Monitor and report on product adoption, utilization, and financial metrics.
• Ensure audit and risk assessment readiness, compliance management, and support for product oversight and controls.
• Expand team processes to include new payment methods and platforms.
• Foster a culture of ownership, collaboration, and accountability within the team.

Required qualifications, capabilities, and skills:

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Experience in product management in payments or financial services.
• Strong understanding of global payment networks, regulatory requirements, and compliance standards.
• Excellent project management and cross-functional collaboration skills.
• Ability to analyze data, monitor KPIs, and drive continuous improvement.
• Strong communication and stakeholder management abilities.
• Experience with global payment methods and local market requirements

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms. Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.