Solutions Consultant

Job Summary The Solution Consultant role at Granicus is a strategic position designed for professionals who thrive at the intersection of business problem-solving, technical storytelling, and cross‑functional execution. The role encompasses discovery, solution design, and executive presentations for public‑sector opportunities. Responsibilities include guiding stakeholders through needs exploration and mapping Granicus products and implementation realities to agency priorities. In this role, you’ll support active revenue opportunities through discovery, solution design, and executive‑level solution presentations. Remote‑first, but based in Puerto Rico. Essential Functions Lead solution strategy for high‑priority opportunities in Spanish and English, including discovery, documentation, and stakeholder alignment. Translate and synthesize insights across Spanish and English to drive clear internal alignment. Collaborate cross‑functionally with Product, Services, Architects, and Sales to validate design feasibility and delivery approach. Create compelling, outcome‑driven solution narratives that reflect executive priorities and operational realities. Own solution design development for assigned opportunities, aligning product capabilities to business outcomes. Design and deliver value‑based solution presentations and demos tailored to stakeholder personas. Incorporate value engineering concepts (ROI, cost of inaction, impact metrics) into solution positioning. Partner with Account Executives to shape opportunity strategy, stakeholder coverage, and deal progression. Collaborate with Solution Architects, Product, and Services to validate feasibility and identify risks early. Adapt to varying expectations for Spanish‑first vs. bilingual engagement across agencies. Other duties as assigned. Security Requirement Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Qualifications Professional fluency in Spanish and English (written and spoken). 3+ years of experience in presales, consulting, solution design, or architecture for a SaaS company (ideally GovTech). Ability to lead discovery conversations in Spanish and English within the first 60–90 days, including facilitating stakeholder discussions and producing clear, bilingual solution documentation. Demonstrated ability to develop structured solution designs using templates, visuals, and narratives. Proven track record of independently leading discovery, solution design, and internal coordination for complex opportunities. Strong executive communication skills and ability to adapt messaging based on stakeholder role and agency priorities. Ability to design modular, scalable solutions aligned to product capabilities, mission context, and delivery feasibility. Comfortable mentoring peers, shaping internal tools, and contributing to process improvements. Fluency with CRM systems (Salesforce), collaboration tools (Teams), and internal documentation platforms. What Your Impact Will Look Like Solution Consultants analyze current state customer experience, map an idealized journey, and create actionable plans for enhanced digital experiences. They establish strong relationships throughout the sales cycle, combining services and technology to facilitate critical business objectives for Granicus customers. You Will Love This Job If You Have Experience working with product and sales teams to interpret customer requirements and deliver solutions with a sales focus. Experience meeting with agencies and helping them reimagine the connection between people and government. Ability to develop and deliver effective pitch, solution, and technical demonstrations of Granicus solutions. Experience building and maintaining a library of solutions, customer examples, supporting collateral, and POCs. Strategic sales and technical resource for the sales organization. Guiding technical scoping conversations with agencies and implementation teams. Responding to functional and technical elements of RFIs/RFPs. Assisting with sales and team learning paths through content, coaching, and training projects. Constant training and internal product discussions to master the full suite of the Granicus platform. Assisting with lead generation and marketing efforts through webinar and conference support. The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well‑being, growth, and work‑life balance. Here’s what you can expect as a Puerto Rico‑based team member: Flexibility & Balance Flexible Time Off – Take the time you need to rest, recharge, and live your life. Company‑Wide Well‑being Days – Paid days off to unplug and focus on your mental health. Work From Home Reimbursement – Support a productive home office environment. Health & Wellness Private health, vision, dental and life insurance – 100% Employer‑Paid. Comprehensive coverage for you and your family. On‑Demand Mental Health Support – Access to Headspace and other wellness tools. Family & Future Pension Plan and Retirement options. Growth & Recognition Online Learning Platforms – Fuel your professional development. Competitive Salary & Bonuses – Your contributions are valued and rewarded. Equal Opportunity Employer Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectionate orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law. #J-18808-Ljbffr