Express Service Advisor - Acura Raleigh

Express Service Advisor The Express Service Advisor will interact with customers to determine their need for vehicle repairs, conduct initial inspections, and explain service costs. The role serves as a liaison between service department technicians and the parts department while maintaining high customer satisfaction. Responsibilities Meet and greet customers with courtesy and efficiency. Determine the course of action to take and obtain customer authorization. Write up service needs and give customers an accurate estimate of cost and completion time. Communicate effectively with customers to achieve satisfactory repairs and sales of necessary repair or maintenance services. Have knowledge of warranty and service/insurance policies. Keep customers informed and advise them of the prognosis of their vehicle. Call customers to set appointments and answer telephones promptly. Attend and complete required training and department meetings. Qualifications High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience. Current valid driver’s license. Good reading, writing and math skills. Excellent interpersonal skills and the ability to provide outstanding customer service. Ability to work retail hours. Computer proficiency. Benefits Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) plan with company match Paid Time Off (PTO) Paid holidays, bereavement, and jury duty leave Paid pregnancy and parental leave Supplemental paid military leave (eligible employees) Equal Opportunity Employment Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact View email address on click.appcast.io. #J-18808-Ljbffr Holman Enterprises